[Hiring] Executive Director, Revenue Cycle and Patient Access Transformation @The Wilshire Group

Role Description

The Executive Director of Revenue Cycle & Patient Access Transformation provides strategic and operational leadership for enterprise-wide front-end revenue cycle services, patient access operations, and ambulatory scheduling functions. This role is responsible for driving financial performance, improving access to care, optimizing workflows, and leading large-scale Epic and EMR-enabled transformation initiatives across a health system or multi-site organization.

This leader brings a balance of strategic vision, financial discipline, and hands-on operational expertise to improve efficiency, patient experience, and organizational performance.

Key Responsibilities

• Revenue Cycle & Financial Performance
  • Lead front-end revenue cycle operations including registration, scheduling, eligibility, and financial clearance functions.
  • Develop and manage budgets, financial forecasts, and cost analysis models to ensure fiscal accountability.
  • Monitor and improve key performance indicators including days in accounts receivable, denial rates, and cash projections.
  • Strengthen internal controls and reporting systems to support revenue integrity and compliance.
• Patient Access & Call Center Operations
  • Oversee access center/call center strategy, structure, and performance across multiple service lines.
  • Design and implement scheduling models, decision trees, and template optimization to improve access to care.
  • Establish and maintain service-level KPIs to ensure operational consistency and patient satisfaction.
  • Lead initiatives to expand centralized scheduling and multi-specialty access models.
• Operational & Strategic Leadership
  • Serve as a key leader in ambulatory and hospital-based operational strategy and execution.
  • Partner with executive leadership to align operational goals with organizational mission and financial targets.
  • Lead cross-functional teams focused on health system optimization and workflow redesign.
  • Drive employee training, coaching, and leadership development programs.
• Epic & Technology / System Implementation
  • Lead or support Epic implementation projects related to Patient Access, Registration, and Revenue Cycle workflows.
  • Conduct gap analyses, develop mitigation plans, and ensure successful go-live execution.
  • Partner with IT and operational stakeholders to identify and implement technology solutions that improve efficiency and data accuracy.
  • Support operational reporting enhancements and system integration initiatives.
• Process Improvement & Change Management
  • Apply Lean and process improvement methodologies to reduce waste and improve efficiency.
  • Lead organizational change management efforts across clinical and administrative teams.
  • Identify opportunities for workflow redesign and operational standardization.
  • Improve patient experience through streamlined access and coordinated care pathways.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, or related field required.
• Master’s degree (MBA, MHA, or related discipline) preferred.
• 15+ years of progressive healthcare leadership experience in revenue cycle, patient access, or ambulatory operations.
• Demonstrated experience managing call centers or access centers in a healthcare environment.
• Strong Epic (or similar EMR) implementation and optimization experience required.
• Proven track record in budget management, financial oversight, and operational performance improvement.
• Experience leading multi-site or enterprise-level healthcare operations strongly preferred.

Core Competencies

• Strategic thinking with strong operational execution.
• Financial acumen and revenue cycle expertise.
• Leadership of large, cross-functional teams.
• Data-driven decision making and reporting.
• Change management and organizational transformation.
• Patient-centered access design and workflow optimization.

Benefits

• Contract | W2 | 6+ months | $90.00 per hour.

Company Description

The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets. With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.

Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace. We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.