[Hiring] Epic Willow Analyst @UnitedHealth Group

Role Description

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges, or if you reside near an office, you’ll enjoy the flexibility of an office-remote position* as you take on some tough challenges.

• Maintain and update medication records, formularies, and NDC mappings within the Epic Willow system
• Build, test, and optimize medication workflows to support safe and efficient ordering, dispensing, and administration
• Collaborate with pharmacists, clinicians, and IT teams to resolve medication-related system issues
• Ensure medication data aligns with regulatory, safety, and billing requirements
• Support medication shortage management by updating alternatives, substitutions, and inventory details in Epic
• Participate in system upgrades, validation testing, and ongoing optimization projects
• Monitor medication-related help desk tickets and provide timely troubleshooting and resolution
• Assist with order set maintenance and clinical decision support updates related to medications
• Maintain documentation for medication build standards, workflows, and change control processes

Qualifications

• Bachelor’s degree or equivalent experience
• Certified Pharmacy Technician (CPhT) with active state licensure
• Hold an Epic Willow certification
• 3+ years of pharmacy experience in inpatient, outpatient, or specialty settings
• 2+ years of understanding of medication terminology, dosing, formulations, and pharmacy workflows
• 1+ years of experience analyzing data, troubleshooting system issues, and applying critical thinking to complex medication builds
• 1+ years of familiarity with regulatory standards such as USP, Joint Commission, and DEA requirements
• Excellent communication skills and ability to collaborate with multidisciplinary teams
• Strong attention to detail and commitment to patient safety and data accuracy

Requirements

• Experience with system testing, validation, or IT change management processes

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)