[Hiring] Epic Patient Access Analyst, Real-Time Eligibility @Ellit Groups

Role Description

We are seeking an experienced Epic Patient Access Analyst specializing in Real-Time Eligibility (RTE) to support the optimization of patient access, scheduling, registration, and insurance eligibility workflows for a healthcare organization. The ideal candidate will be actively certified in Epic Cadence, Prelude, and Real-Time Eligibility and have hands-on experience configuring, maintaining, troubleshooting, and optimizing RTE functionality.

• Design, configure, test, implement, maintain, and optimize Epic Cadence, Prelude, and Real-Time Eligibility functionality.
• Evaluate existing patient access, scheduling, registration, and eligibility workflows to identify opportunities for improvement.
• Configure and maintain RTE connections, insurance plan mappings, response handling, eligibility rules, and related system settings.
• Troubleshoot eligibility transaction errors, payer response issues, plan mapping problems, and registration workflow concerns.
• Analyze RTE response data and help operational teams address coverage discrepancies, missing information, and insurance verification exceptions.
• Support front-end revenue cycle workflows involving patient registration, demographic verification, insurance coverage, benefits verification, and financial clearance.
• Configure and optimize patient access workqueues, rules, filters, routing logic, and follow-up workflows.
• Support Cadence functionality including visit types, provider templates, appointment requests, scheduling rules, decision trees, and department configuration.
• Support Prelude functionality including patient registration, demographics, coverage entry, registration rules, warnings, and account-related workflows.
• Partner with patient access, registration, scheduling, financial clearance, revenue cycle, and technical teams to gather and document requirements.
• Translate business and operational requirements into functional specifications and Epic system configuration.
• Review current-state workflows and design future-state solutions aligned with operational goals and Epic-supported functionality.
• Develop and execute unit, integrated, regression, and user acceptance testing.
• Create test scripts, document results, track defects, and coordinate issue resolution.
• Troubleshoot and resolve production incidents, service requests, enhancement requests, and application issues.
• Assist with Epic upgrades, application updates, optimization initiatives, and change-control activities.
• Monitor the impact of system changes and recommend further improvements based on workflow performance and user feedback.
• Maintain build documentation, workflow diagrams, testing materials, issue logs, and operational procedures.
• Provide knowledge transfer and application guidance to internal analysts, operational leaders, and end users.
• Communicate project progress, risks, dependencies, and recommended solutions to technical and non-technical stakeholders.

Qualifications

• Active Epic Cadence certification.
• Active Epic Prelude certification.
• Active Epic Real-Time Eligibility certification.
• Hands-on experience supporting and configuring Epic Real-Time Eligibility.
• Prior experience leading or supporting Epic optimization initiatives.
• Experience with Epic application build, configuration, testing, implementation, maintenance, and production support.
• Strong understanding of patient access, scheduling, registration, insurance eligibility, benefits verification, and financial clearance workflows.
• Experience configuring or maintaining RTE connections, payer responses, insurance plan mapping, eligibility rules, and exception workflows.
• Experience building and optimizing patient access workqueues, rules, filters, and routing logic.
• Experience analyzing current-state workflows and implementing improved future-state solutions.
• Experience gathering operational requirements and translating them into functional system solutions.
• Experience developing and executing unit, integrated, regression, and user acceptance testing.
• Strong analytical, troubleshooting, documentation, and problem-solving skills.
• Ability to collaborate effectively with patient access, revenue cycle, operational, technical, and application teams.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced healthcare IT environment.

Preferred Qualifications

• Additional Epic certification or demonstrated experience in Welcome, Referrals and Authorization, Grand Central, MyChart, or Resolute.
• Experience optimizing registration quality, insurance verification, eligibility response handling, or patient financial clearance workflows.
• Experience with coverage validation, benefits review, registration error resolution, and front-end revenue cycle workqueues.
• Experience configuring Benefits Engine functionality or related patient access workflows.
• Experience supporting large-scale Epic implementations, upgrades, system restoration projects, or enterprise optimization initiatives.
• Experience working with operational leaders to measure workflow effectiveness and improve end-user adoption.
• Experience supporting pediatric, academic, or large multi-facility healthcare environments.
• Familiarity with payer integrations, electronic eligibility transactions, and third-party eligibility vendors.
• Knowledge of ServiceNow, Jira, or similar ticketing and project management tools.
• Bachelor’s degree in Information Technology, Health Informatics, Healthcare Administration, Business, or a related field, or an equivalent combination of education and experience.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a collaborative and innovative environment.
• Professional development opportunities to advance your career.
• Flexible work arrangements to promote work-life balance.