[Hiring] Epic MyChart / Ambulatory Certified Analyst @Computer Task Group, Inc

Role Description

CTG is seeking an Epic Ambulatory and MyChart Support Analyst for a fully remote engagement. In this role, you will provide ongoing Epic application support—including work tickets, service and change requests, and routine maintenance—allowing the client team to focus on key strategic initiatives.

• Provide day-to-day support for Epic Ambulatory and MyChart applications
• Manage and resolve work tickets, service and change requests
• Triage, investigate, and resolve incoming incidents related to Epic Ambulatory and MyChart functionality, ensuring timely and accurate remediation
• Escalate tickets to vendor and facilitate Sherlock tickets
• Manage incidents and service requests in the ITSM system, ensuring SLAs and communication standards are met
• Perform routine system maintenance as requested
• Create and maintain documentation, including responsibilities, “How-To” guides, and role-specific processes
• Develop initial documentation during knowledge transfer and maintain it throughout the engagement
• Participate in call rotation for after hours

Qualifications

• Epic Ambulatory Certification (required)
• Epic MyChart Certification (required)
• Experience handling training-related and In Basket incidents
• Strong customer service and communication skills
• Self-starter with the ability to work independently in a fast-paced, high-demand environment
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required

Requirements

• CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role

Benefits

• The expected base salary for this position ranges from $120,000 to $130,000
• Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained
• A competitive benefit package is also offered