[Hiring] EPIC Certified Application Analyst @UnitedHealth Group

Role Description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

This role supports Epic revenue cycle operations through hands‑on configuration, maintenance, and optimization of Epic Resolute and Claims workflows, helping ensure accurate billing, claims processing, and financial reimbursement.

Primary Responsibilities:

• Epic configuration, maintenance, and optimization of Epic Resolute and Claims processing systems
• Analyze, troubleshoot, and enhance workflows to ensure accurate claims submission, billing processing, and financial reimbursement
• Perform hands‑on build and production changes in response to revenue cycle and payer‑driven requirements
• Partner with billing, coding, and IT teams to resolve issues and drive operational efficiencies
• Identify standardization and process improvement opportunities across revenue cycle workflows and make corresponding build decisions
• Execute end‑to‑end and integrated testing across Epic environments to confirm changes do not negatively impact upstream or downstream processes

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Qualifications

• Degree/Certification in Information Technology, Healthcare Information Systems, or related equivalent work experience
• Epic Resolute Certification (Professional Billing and/or Hospital Billing) required, with a minimum of two (2) years of hands-on, post-certification production support experience
• 2+ years of hands-on experience with direct system build, configuration changes, troubleshooting, and production support (not training, shadowing, or classroom only experience)
• Demonstrated experience supporting Epic revenue cycle operations, including professional billing and claims processing workflows
• Proven experience performing hands-on build and production changes in response to operational, payer, or revenue cycle requirements
• Direct experience with ticketing systems to manage work including analysis, build, testing, and deployment to production
• Experience supporting payer portals and third-party clearinghouse vendors (e.g., Waystar, Experian)
• Solid knowledge of ambulatory and/or primary care billing environments
• Proven ability to independently analyze issues, resolve problems, and operate effectively in a solo or small team production support environment

Requirements

• Epic Claims Certification, in addition to Resolute (preferred)
• Experience with electronic remittance processing, including PLBs (payer takebacks/future offsets), cash management, and remittance workflows (preferred)
• Experience with charge routing concepts and downstream billing or financial system integrations (preferred)
• Experience supporting multi‑payer healthcare environments with complex reimbursement models (preferred)
• Familiarity with 277 claim acceptance and status response files (preferred)
• Proven solid written and verbal communication skills, with the ability to collaborate effectively across clinical, operational, technical, and external vendor stakeholders (preferred)

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.