[Hiring] Epic Cadence Analyst @ClinDCast LLC

Role Description

We are seeking an experienced Epic Cadence Analyst to support and optimize Epic Patient Access applications and workflows. The ideal candidate will have strong hands-on experience with Epic Cadence and Patient Access, with a solid understanding of scheduling, registration, eligibility, insurance verification, and related operational workflows.

• Design, configure, build, test, implement, and maintain Epic Cadence and related Patient Access functionality.
• Support scheduling, registration, patient flow, admission, authorization, eligibility, and insurance verification workflows.
• Analyze existing business processes and recommend system and workflow improvements.
• Configure and maintain visit types, scheduling rules, Decision Trees, provider templates, and other Cadence functionality.
• Support Real-Time Eligibility (RTE) and insurance verification workflows.
• Troubleshoot and resolve application issues, production incidents, and user-reported problems.
• Participate in Epic upgrades, enhancements, implementations, testing, and optimization initiatives.
• Develop and execute test plans and scripts to validate system changes and ensure workflow integrity.
• Collaborate with Patient Access, Revenue Cycle, clinical, IT, and other business stakeholders to gather requirements and implement solutions.
• Serve as a subject matter expert for Epic Patient Access and Cadence-related workflows.
• Maintain application documentation, workflow specifications, and configuration records.
• Provide end-user support, knowledge transfer, and training as required.
• Identify opportunities to improve system performance, operational efficiency, and user experience.
• Participate in project meetings, design sessions, validation activities, and go-live support.
• Mentor junior analysts and contribute to team knowledge-sharing activities when required.

Qualifications

• Active/current Epic Cadence Certification.
• 4+ years of experience in healthcare IT or healthcare application support.
• 4+ years of hands-on experience supporting Epic Patient Access workflows.
• Strong experience with Epic Cadence scheduling and related Patient Access functionality.
• Experience with patient scheduling, registration, patient flow, RTE, and insurance verification.
• Hands-on experience with Epic application configuration, build, testing, implementation, upgrades, and production support.
• Experience working with Decision Trees and scheduling-related configuration.
• Strong understanding of healthcare operational and Patient Access workflows.
• Excellent analytical, troubleshooting, problem-solving, and communication skills.
• Ability to work independently as well as collaboratively with technical and operational teams.

Preferred Qualifications

• Active/current Epic Prelude Certification.
• Epic Referrals Certification.
• Epic RTE Certification or relevant RTE experience.
• Completed Epic Continued Epic Education (CEE).
• Experience with Epic Authorizations, Welcome, Grand Central, or related Patient Access applications.
• 2+ years of experience mentoring or leading analysts.
• Experience supporting enterprise-level Epic implementations, upgrades, and optimization initiatives.
• Strong understanding of healthcare policies, procedures, and revenue cycle processes.

Education

• Bachelor's degree in computer science, Information Technology, Healthcare Informatics, Healthcare Administration, or a related field is preferred.
• Equivalent healthcare IT or Epic application experience may be considered in place of a degree.

This is a remote position.