[Hiring] Epic Application Analyst @Central Health

Role Description

The Epic Application Analyst is the Subject Matter Expert and technical point of contact. They are responsible for three primary areas of work: Projects, Changes, and the highest point of Break/Fix escalation. Responsibilities include:

• Configuration of Epic applications
• Leading Requirements Gathering Sessions
• Technical documentation and testing (internal and User Acceptance Testing)
• Participating as a member of the project team for upgrades and new application and workflow implementation
• Partnering with the Interface Team to connect third-party applications
• Providing guidance to the customer for informed decision making based on workflow interdependencies
• Performing other duties as assigned

This position is considered remote, but individuals may be required to be on-site during the first 90 days and may occasionally visit the Central Health administrative office or health centers in Austin, Texas. Remote work is not available for residents of California, New York, New Jersey, Hawaii, Maryland, or Virginia.

Responsibilities

• Building system components, testing, implementation support, and maintenance of assigned Epic applications
• Performing in-depth analysis, troubleshooting, data collection, and root cause analysis
• Analyzing/reviewing and testing each product release and communicating needed changes to operations
• Documenting and following system change control procedures
• Working closely with other analysts, Epic third-party vendors, and operations
• Researching, analyzing, facilitating, and implementing business and system workflows
• Identifying best practices and implementing opportunities for standardization
• Utilizing standardized department tools/software systems to plan tasks/projects
• Maintaining up-to-date expertise on the operation and application of various applications
• Maintaining a working knowledge of key indicators, standards, and processes related to EMR systems
• Traveling between all Central Health clinics
• Providing third-tier support for various applications/modules
• Creating and tracking tickets with vendors
• Providing technical support via phone, online, and/or in person
• Serving as a primary resource to the EMR super-users in ticket resolution
• Guiding workflow design, building and testing the system
• Coordinating system changes with the governance team
• Identifying and implementing requested changes to the system
• Serving as a liaison between end users’ workflow needs and technical staff/vendors
• Maintaining regular communication with vendors for assigned applications
• Working with vendors, the organization, and end users to ensure systems meet business needs
• Providing management technical system guidance to improve operational workflows
• Collaborating with trainers to ensure training materials are up to date

Qualifications

• High School Diploma or equivalent
• 1 year of experience supporting an EMR or similar software applications in a healthcare environment
• 3 years of experience as a super user or analyst supporting an EMR or similar software applications in a healthcare environment (preferred)
• 3 years of any experience implementing or supporting an EMR (preferred)
• 3 years of Epic EMR experience (preferred)

Requirements

• EPIC Certification required within 6 months of hire or within six months of completing Epic training
• Must meet Central Health’s Epic pre-assessment criteria