[Hiring] Applications Analyst II @Tufts Medicine

Role Description

This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Client Applications Support duties:

• Designs, develops, implements, and updates internal IT applications in accordance with specifications and business needs.
• Designs, codes, tests, and debugs computer programs.
• Prepares systems documentation and training.
• A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs.
• The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education.
• An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience.
• Works independently with general supervision; problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts, policies and practices.

Qualifications

• High school diploma or equivalent and eight (8) years of relevant experience OR
• Associate degree in information technology, finance, clinical field, or related field and six (6) years of relevant experience OR
• Bachelor’s degree in information technology, finance, clinical field, or related field and four (4) years of relevant experience.

Requirements

• Develop detailed understanding of application functionality by working with senior staff, attending training and/or reading documentation.
• Collaborate with end users to understand and define requirements.
• Use technical and analytical skills to determine the best approaches to tailoring systems to meet individual requirements.
• Build and configure systems to meet requirements, using available application tools.
• Create documentation of custom builds as appropriate.
• Develop test scenarios based on requirements.
• Execute testing and identify issues.
• Research and resolve issues.
• Provide input to application implementation event plans.
• Provide support during application implementation events, including occasional off-hours support.
• Lead small to medium size complex projects with oversight.
• Build enhancements to current functionality using application tools.
• Participate in detailed testing of software updates and upgrades.
• Respond to issues reported by users; research and resolve issues in a timely fashion.
• Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, set appropriate expectations on issue resolution.
• Participate in after-hours on call support rotation, troubleshooting and resolving system issues escalated by the Help Desk.
• Collaborate with vendor support personnel to research and resolve vendor product issues.
• Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications.
• Participate in cross-training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications.

Benefits

• Comprehensive Total Rewards package that supports your health, financial security, and career growth.
• Fair, competitive pay that attracts, retains, and motivates highly talented individuals.

Pay Range

$84,300.22 - $107,481.20 based on full-time equivalent.