[Hiring] Enrollment Medical Assistant @Vynca

Role Description

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.

The Enrollment MA is a compassionate, self-motivated clinical professional who serves as the primary point of contact for identifying and enrolling patients into Vynca's palliative care program. In this role, you will:

• Conduct targeted outreach calls to patients, families, and healthcare organizations.
• Educate them on palliative care and VyncaCare's services.
• Complete structured eligibility screenings to identify patients with chronic illness and functional decline.
• Schedule those who qualify for an initial visit with a nurse practitioner.
• Build and maintain collaborative relationships with health plans, physician offices, discharge planners, and community partners.
• Contribute qualitative and quantitative feedback on outreach trends and barriers.

Qualifications

• Current CMA or CCMA certificate issued by a recognized credentialing body.
• 2 years of healthcare experience required; 8 months of previous clinical experience preferred.
• 1 year of telephonic or call center customer service experience; call center experience highly preferred.
• Experience working in a medical practice or healthcare setting, including familiarity with EHR platforms.
• Experience and training in motivational interviewing and patient education.
• Strong organizational skills with the ability to work independently.
• Proficient with Microsoft and Google applications; must have access to a reliable internet connection.
• Strong written and verbal communication skills.
• Exceptional interpersonal skills including conflict resolution and de-escalation techniques.
• Willing and able to work Monday through Friday, 8:30am–5pm Eastern/Central/Mountain/or Pacific Standard Time, with the possibility of overtime.

Requirements

• Bilingual (English/Spanish) preferred.
• Medical terminology certification preferred.
• Familiarity with palliative care, home-based care models, or chronic disease management preferred.
• Applicants must be located in California, Georgia, Texas, Arizona, Colorado, Florida, Illinois, Nevada, North Carolina, Oregon, Utah, or Washington.

Benefits

• The hiring process may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.
• A background check, which may include a drug test or other health screenings, will be required prior to employment.
• This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.
• Employees in patient, client, or customer-facing roles must be vaccinated against influenza.
• Requests for religious or medical accommodations will be considered but may not always be approved.
• Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.
• At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace.