[Hiring] EMR Platform Owner @Metro Vein Centers

Role Description

As the EMR Platform Owner, you will own the strategy, evolution, optimization, and governance of Metro Vein Centers’ enterprise EMR and clinical systems ecosystem. You will lead the organization’s EMR modernization initiative while serving as the long-term operational owner of the platform after implementation. This role sits at the intersection of:

• clinical operations
• provider experience
• revenue cycle
• systems architecture
• workflow optimization
• analytics
• operational scalability

You will partner closely with leadership across operations, clinical teams, billing, analytics, and technology to ensure the EMR functions as a scalable operational platform for the business.

Responsibilities

• Platform Ownership & Strategy
  • Own the long-term roadmap for the enterprise EMR and clinical systems ecosystem
  • Define and continuously improve future-state workflows across clinical operations, scheduling, intake, documentation, billing, and patient engagement
  • Establish governance standards for EMR workflows, configurations, integrations, and operational change management
  • Evaluate platform capabilities, integrations, and optimization opportunities
  • Serve as the primary business owner for the EMR and related operational systems
• EMR Modernization Leadership
  • Lead the organization’s EMR transition initiative from vendor selection through implementation and post-go-live optimization
  • Coordinate cross-functional stakeholders across operations, clinical teams, revenue cycle, analytics, and technology
  • Partner with external consultants, implementation vendors, and EMR partners
  • Drive implementation planning, migration readiness, workflow alignment, testing, adoption, and stabilization activities
  • Ensure operational continuity and provider adoption throughout the transition
  • Coordinate legacy EMR wind-down efforts, including transition planning, data archival needs, vendor communication, and post-conversion support
• Operational Workflow Optimization
  • Partner with clinical and operational leadership to improve provider workflows, clinic throughput, documentation efficiency, and operational consistency
  • Identify opportunities to reduce administrative friction and automate manual workflows
  • Collaborate with revenue cycle leadership to optimize authorizations, coding, billing, denial management, and eligibility workflows
  • Standardize workflows across clinics while balancing operational flexibility where appropriate
  • Develop KPI frameworks and operational reporting tied to platform performance
• Systems & Data Ecosystem
  • Partner with analytics and engineering teams to support reporting, interoperability, and data governance initiatives
  • Manage relationships with EMR vendors and third-party integration partners
  • Support scalable onboarding of future clinics, providers, and acquisitions
  • Help shape long-term enterprise architecture decisions related to clinical systems and operational platforms
  • Own system administration and governance (in partnership with IT Director), including SOPs around user security access, role-based permissions, system updates, configuration changes, enhancement requests, and ongoing optimization to ensure platforms remain secure, compliant, and aligned with business needs

Qualifications

• Experience owning, leading, or optimizing EMR/EHR platforms in a multi-site ambulatory healthcare environment
• Strong operational mindset with demonstrated experience improving workflows and systems adoption
• Experience working cross-functionally with clinical operations, revenue cycle, analytics, and technical teams
• Ability to translate operational challenges into scalable systems solutions
• Experience leading or supporting complex healthcare technology implementations or transformations

Requirements

• Specialty practice or ambulatory care experience strongly preferred
• Experience with EMR migrations or enterprise platform modernization initiatives
• Experience in high-growth or multi-site healthcare organizations
• Familiarity with healthcare operations KPIs, revenue cycle workflows, and provider productivity metrics
• Experience working with integrations, APIs, reporting ecosystems, or operational analytics platforms

Benefits

• Competitive salary (starts at $120,000) and benefits
• High-growth environment with ownership and autonomy
• Smart, collaborative, creative teammates
• Real impact on business performance and patient experience