[Hiring] EAP Counselor @UnitedHealth Group

Role Description

The License EAP Counselor (Remote) is a professional position responsible for providing counseling telephonically or onsite for behavioral health and employee assistance services. This includes:

• Assessment and triage
• Short-term problem resolution
• Referrals

Primary Responsibilities:

• Assesses and interprets customer needs and requirements
• Identifies solutions to non-standard requests and problems
• Solves moderately complex problems and/or conducts moderately complex analyses
• Works with minimal guidance; seeks guidance on only the most complex tasks
• Translates concepts into practice
• Provides explanations and information to others on difficult issues
• Coaches, provides feedback, and guides others
• Acts as a resource for others with less experience
• EAP Licensed Specialist are the National Point of Contact (NPOC) for non-licensed EAP Specialists
• Conducts telephonic, online (chat), and video consultations with individual members
• Provides clinical expertise to conduct a thorough assessment of risk to self or others
• Conducts clinical screening for substance abuse and medical co-morbidities for member calls
• Uses Solution Focused Consultation, Motivational Interviewing, and short-term problem resolution to develop an individualized action plan
• Guides individuals to appropriate benefits and resources provided by employer, community, and other cross-carrier vendors
• Coordinates and facilitates the response to high-risk situations through consultation with licensed staff or leadership

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

• Masters / Doctoral degree in a recognized behavioral health discipline
• Current, unrestricted, independent behavioral health license in the state of residence
• 2+ Post Masters experience in counseling, Psychology, Social Work, or related field, or a CEAP designation
• Familiarity with EAP services, including intake processes, referral coordination, and crisis intervention protocols
• Designated quiet workspace and access to install secure high-speed internet via cable/DSL in your home

Requirements

• EAP experience
• CEAP (or eligible to obtain)
• Previous experience in call center operations, ideally within an Employee Assistance Program (EAP) or similar behavioral health environment
• Experience in settings such as managed care, private or public clinics, with emphasis on mental health, chemical dependency, and workplace issues
• Proficiency using Electronic Medical Record (EMR) systems and MS Office applications (Outlook and PowerPoint)
• Proven solid written and verbal communication skills
• Proven solid interpersonal skills required and the ability to work effectively among different levels of management and personnel
• Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.