[Hiring] EAP Care Manager @LanguageLine Solutions

Role Description

The EAP Care Manager is a mental health professional who provides telephonic and/or live chat support to members accessing the Employee Assistance Program (EAP). This role delivers brief clinical assessment, crisis intervention, solution-focused support, referral coordination, and workplace consultation services. The Care Manager ensures high-quality member experience while adhering to clinical best practices, confidentiality standards, and organizational workflows.

This position is full-time (40 hours/week) Monday - Friday. Applicants must be able to work the schedule below:

• Monday - Friday
• 11:30am-8pm EST

Pay Rate: $28-35 per hour, commensurate with experience.

Qualifications

• Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health or human services field.
• Two (2) years of clinical experience, preferably in Employee Assistance Programs (EAP), crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling settings.
• Active professional licensure in good standing (e.g., LCSW, LMSW, LPC, LMFT, LSW, or equivalent state credential).
• Ability to work efficiently in a fast-paced, queue-based environment while utilizing multiple digital platforms and electronic case management systems.
• Strong cultural competence and ability to work effectively with diverse populations across workplace settings.
• Excellent organizational skills and ability to complete timely, accurate clinical documentation.

Requirements

• Provide telephonic and/or live chat needs assessment and screening while managing an inbound EAP phone/chat queue.
• Deliver brief, solution-focused, in-the-moment supportive interventions and psychoeducation for concerns including stress, anxiety, grief, relationship issues, and substance use.
• Conduct risk assessments for members presenting with concerns such as: suicidal ideation; thoughts of harm to others; substance use issues; risk for abuse or violence.
• Provide crisis intervention and stabilization, including safety planning and connection to urgent or emergent resources when indicated.
• Explain EAP clinical and work/life benefits and provide individualized recommendations to meet each member’s needs and goals.
• Connect members to EAP services and/or health insurance or community resources and follow up to support successful engagement and connection to services, as clinically appropriate.
• May provide consultation and support to HR and Managers regarding employee performance concerns, crisis support, or other issues within EAP scope, while maintaining professional boundaries and confidentiality.
• May assist with Critical Incident Response following a Disruptive Event in the workplace, providing telephonic in-the-moment support to members and/or assisting with arranging onsite or virtual counseling at the worksite.
• Document all interactions and activities accurately and timely in the electronic case management system.
• Adhere to ethical standards, clinical best practices, and confidentiality requirements, including HIPAA and applicable regulations.
• Participate in individual supervision, team meetings, and case consultation.
• Collaborate effectively with colleagues to ensure high-quality member care.
• Maintain reliable attendance and availability for scheduled shifts and caseload responsibilities.
• Complete required trainings and maintain competency in EAP protocols and procedures.
• Participate in the EAP on-call rotation to provide after-hours coverage (evenings, weekends, and holidays), typically assigned approximately two weeks per calendar year.

Company Description

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need.

Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.