[Hiring] Durable Medical Equipment Coordinator @MASC Medical

Role Description

The Durable Medical Equipment (DME) Coordinator is a seasoned healthcare operations professional responsible for overseeing all aspects of medical equipment coordination for patients under care. This role requires a high degree of autonomy, precision, and fluency in digital systems, serving as the key connection between providers, vendors, and patients to ensure timely and compliant delivery of durable medical equipment.

The ideal candidate will have hands-on DME authorization and coordination experience and must be comfortable navigating multiple electronic platforms in a remote environment. This is not an entry-level position—strong operational discipline, proactive communication, and mastery of technology are essential.

Responsibilities

• Order and Workflow Management
  • Manage a high-volume DME order queue, verifying medical necessity, prescriptions, and payor requirements before submission.
  • Ensure all documentation meets Medicare, Medi-Cal, and managed care standards prior to authorization.
  • Track and follow through on every order from initiation to delivery with zero dropped requests.
• Vendor and Payor Coordination
  • Serve as the primary liaison between the medical group and contracted DME vendors.
  • Troubleshoot vendor delays, incomplete authorizations, or documentation gaps quickly and professionally.
  • Maintain detailed logs for turnaround times, vendor performance, and exceptions.
• Patient and Provider Communication
  • Communicate clearly and empathetically with patients and families about order status, expected delivery, and follow-up procedures.
  • Coordinate with providers and case managers to address urgent needs and prevent care disruptions.
  • Participate in care coordination meetings or virtual huddles when equipment issues impact patient discharge or safety.
• Compliance and Documentation
  • Accurately document every transaction in the electronic health record (EHR) and care management platform.
  • Safeguard all PHI in compliance with HIPAA, CMIA, and organizational data-handling protocols.
  • Maintain audit-ready records and contribute to compliance reviews as needed.
• Technical and Remote Work Execution
  • Operate confidently across multiple systems, including EHR, payor portals, vendor dashboards, and communication tools (Google Workspace, Zoom, Slack, etc.).
  • Maintain a secure, distraction-free home workspace and reliable high-speed internet connection.
  • Follow all internal IT and security protocols for remote access and data handling.

Qualifications

• Minimum 2 years of experience in a DME support or coordination role (preferred).
• Bilingual (strongly preferred).
• Bachelor’s degree (added plus).

Compensation and Benefits

• Compensation: $25 – $35 per hour
• Benefits:
  • 3 weeks paid time off (2 weeks PTO + 6–7 federal holidays)
  • 401(k) retirement plan
  • Medical, Dental, and Vision insurance