[Hiring] Disability Specialist @Centauri Health Solutions

Role Description

At Centauri Health Solutions, we don’t just process applications; we serve as a lifeline. For many Medicaid members, a single phone call with our team can mean potentially receiving additional monthly cash benefits. We are looking for compassionate and detail-oriented individuals to join our team as Bilingual Disability Specialists. If you find deep satisfaction in solving complex problems and advocating for others, your mission starts here.

• Member Champion: Serve as the main point of contact for health plan members, maintaining regular communication, answering questions, and clarifying complex information.
• Agency Liaison: Manage positive, professional relationships with medical providers, the Social Security offices, and other government agencies to keep applications on track.
• Application Process Mastery: Gather, verify, and submit all necessary signed forms, medical records, and eligibility data, ensuring a complete and accurate application.
• Proactive Case Management: Thoughtfully manage accounts, anticipating requirements, and taking all appropriate actions to secure disability benefits until every method is exhausted.
• Regulatory Standards: Maintain strict adherence to HIPAA and company information security policies to ensure the safety and confidentiality of all data.
• Database Navigation: Concurrently manage multiple software systems and databases to track member progress and documentation.

Qualifications

• 2+ years in customer service.
• Experience in social services, case management, disability/claims processing, using contact center software or working with government agencies is a strong plus.
• Fluent in English and Spanish, possessing the ability to speak, read, and write both languages with ease.
• Excellent interpersonal and communication skills with an ability to clearly influence and de-escalate situations when needed.
• Goal-driven and willing to learn.
• Highly proficient with Microsoft Suite and can navigate multiple platforms and screens smoothly.

Requirements

• Enjoy a structured, performance-driven environment.
• Spend 90% of your day managing inbound and outbound calls while staying on top of your case management tasks.
• Manage applications from beginning to end, requiring long-term, detailed follow-up and persistence.
• Expected to manage accounts effectively and meet goals related to securing eligibility for clients.
• Eligible to receive bonus payments for exceptional performance.

Benefits

• Comprehensive medical, dental, vision, and prescription coverage.
• Wellness program supporting overall well-being.
• Company-paid basic life and AD&D insurance.
• 401(k) plan with company match.
• Tuition reimbursement opportunities.
• Paid time off for vacation and illness.
• Six paid company holidays.
• Floating holiday.
• Company-paid training and computer equipment.
• Performance-based bonus program.
• Paid time off for volunteer activities.
• Employee referral bonus program.
• Career development and training opportunities, including leadership growth.