[Hiring] Director, US Patient Assistance Program @argenx

Role Description

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. The Director, US Patient Assistance Program (PAP), will play a critical role in ensuring patients who face financial barriers are able to access therapy through a compliant, scalable, and patient-centered support model.

Key Responsibilities

• Strategic Program Leadership
  • Partner with Head of Patient Experience COE to define and evolve the long-term vision and operating model for PAP across in-market and pipeline indications.
  • Design scalable, indication-agnostic program frameworks that support portfolio growth and future launches.
  • Identify opportunities to optimize the patient journey using operational data, patient insights, and cross-functional feedback.
  • Anticipate and adapt to changes in regulatory, compliance, reimbursement, and market dynamics.
  • Support launch readiness planning for new indications requiring PAP support.
• Program Operations & Execution
  • Own end-to-end execution of PAP operations, including intake, eligibility determination, case management workflows, and product fulfillment pathways.
  • Oversee performance of hub, specialty pharmacy, and third-party vendors; manage SLAs, KPIs, and continuous improvement initiatives.
  • Establish and maintain SOPs, documentation standards, and quality controls to ensure operational excellence.
  • Monitor operational metrics and drive performance optimization across patient support pathways.
  • Manage escalations and complex patient scenarios with urgency, integrity, and a patient-first mindset.
• Vendor & Cross-Functional Partnership
  • Serve as the primary business lead for vendors supporting PAP operations.
  • Partner closely with Legal, Compliance, Finance, Market Access, Medical, Commercial, and Patient Services teams to ensure alignment and program integrity.
  • Ensure integration of PAP processes within the broader patient support ecosystem, including benefits investigation, prior authorization, and specialty pharmacy coordination.
  • Communicate program performance, risks, and opportunities to senior leadership.
• Compliance & Governance
  • Ensure adherence to all applicable laws, regulations, foundation requirements, and internal policies.
  • Maintain audit readiness and documentation rigor.
  • Champion a strong compliance mindset across vendors and internal stakeholders.
  • Identify and report adverse events in accordance with established procedures.

Qualifications

• Bachelor’s Degree required; advanced degree (MBA, MHA, PharmD, or similar) preferred.
• 10+ years of pharmaceutical, biotech, healthcare operations, or related experience.
• Experience leading patient support, hub, call center, or program operations teams.
• Deep knowledge of patient assistance programs, benefits verification, and specialty pharmacy processes.
• Experience managing third-party vendors and driving SLA performance.
• Strong understanding of compliance requirements, HIPAA, and patient privacy regulations.
• Approximately 30% Travel Required.

Preferred

• Experience scaling patient programs across multiple indications or supporting launch readiness.
• Experience operating in a high-growth biotech environment.
• Direct experience with Patient Assistance Programs or charitable foundation models.

Benefits

• Annual base salary hiring range: $184,000.00 - $253,000.00 USD.
• Participation in short-term and long-term incentive programs.
• Comprehensive benefits package, including retirement savings plans and health benefits.