[Hiring] Director of Operations EM @Sound Physicians

Role Description

As the Director of Operations, you fill a crucial role within our EM leadership team, sharing your expertise to collaborate and support our Divisional Chief Medical Officers in the operational management and oversight of multiple Sound Physicians' emergency medicine practices. The Director of Operations will focus on establishing professional relationships with:

• The entire emergency medicine team
• Hospital and system C-suite executives
• Nursing and medical staff office
• Community providers and specialty physicians

This role has a visible presence at multiple practice locations and manages a team of Practice Managers that support day-to-day operations of successful Emergency Medicine Practices. This role reports to a Senior Vice President or designee, with accountability to the Divisional Chief Medical Officer(s) as well. It works in a matrixed team, serving Divisional Chief Medical Officer(s) with Director(s), Clinical Performance, Medical Director, and Practice Management Team members.

This is a remote, work-from-home opportunity, involving frequent travel.

In this role, you will be responsible for:

• Proactively utilizing Sound and industry knowledge to lead discussions with hospital partners regarding short-term and long-term strategic objectives.
• Building strong relationships with the C-Suite at each hospital partner as assigned, reporting on and checking in on performance on a monthly basis.
• Final oversight for day-to-day site operations including matters related to payroll, credentialing, human resources, recruiting, etc.
• Coordinating with Director of Clinical Performance on content discussions and preparations for Joint Operations Committee, Quarterly Performance Reviews, and other hospital partner interactions.
• Actively participating in Monthly Operating Reviews, proactively reviewing site financial statements for accuracy and trends to explain financial performance.
• Identifying and understanding the impact of variances and enacting plans with DCMO to address negative variances.
• Developing and managing annual budgets with responsibility for P&L performance for programs as assigned.
• Working in the pursuit of new business, coordinating individual efforts for new business with Business Development, DCMO(s), SVP.
• Completing due diligence and site design for new partners.
• Creating or reviewing proposals for new business and expansion of current business, including financial proformas.
• Leading new site implementations in conjunction with central office teams.
• Supporting the Director, Clinical Performance in their development and execution of clinical processes.
• Hiring, training, and developing a team of practice managers.
• Managing and tracking reconciliation dates, upside performance quality bonus, contract renewal timelines, and annual escalator anniversary dates in a timely manner.
• Appropriate escalation of issues/concerns to DCMO & SVP.

Qualifications

• Minimum: Bachelor's Degree in business administration, healthcare administration, or similar field.
• Proficiency with Microsoft Office Suite (i.e., Outlook, Excel, PowerPoint); knowledge of MS Project.
• Knowledge of Process Improvement methodology; LEAN-Six Sigma for healthcare training is desirable.
• Knowledge of relevant state and federal healthcare regulations.
• Working knowledge of healthcare payment models, physician practice management, revenue cycle, payer contracting, managed care models, and Accountable Care Organization structure.
• Knowledge of Emergency Medicine landscape and market forces driving the EM model of care.
• Understanding of EM physician recruiting, marketing, and compensation issues.

Requirements

• Minimum: 6-8 years' experience working with healthcare operational management, including financial statements and working knowledge of hospital and healthcare informatics, including quality measures.
• Preferred: 3-4 years' experience managing a physician group practice.
• Experience working in a matrixed environment.

Benefits

• Medical insurance, Dental insurance, and Vision insurance.
• Health care and dependent care flexible spending account.
• 401(k) retirement savings plan with a company match.
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy.
• Ten company-paid holidays per year.

Salary Range

This position offers an annual salary range of $120,000-$150,000. Exact salary will depend on the candidate’s experience, education, and geographic location. This position is eligible for additional compensation beyond base pay.

Company Description

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.