[Hiring] Director of Imaging Services @Renovo Solutions

Role Description

The Director of Service (DOS) Imaging Services, reporting directly to the Regional Vice President of Operations, is responsible for implementation and education of the Advanced Imaging service program to client facilities and enterprise-wide responsibilities.

• Working collaboratively with the Region Vice Presidents, District Service Managers, and Account Managers to ensure that all Advanced Imaging equipment and systems are inventoried, properly budgeted, and appropriate support plans are in place.
• Must have excellent organizational and customer service skills due to close daily relationships and interactions with the customer facility’s staff.

The DOS is responsible for support and oversight of the clinical equipment/systems under his/her care. This includes:

• Tracking of hardware (configuration items), software, and network documentation.
• Providing user support, systems technical service and support, and participating in system projects as requested.
• Serving as consultant/advisor to hospital staff regarding system evaluation and selection.
• Driving strategic initiatives while leveraging data and analysis to support business decision making.
• Providing assistance with training on software related implementations.
• Coordinating installation and maintenance of medical devices, PC hardware, networking, and software with hospital Information Technology Department.
• Utilizing project management tools to manage and accomplish system implementations, updates, and upgrades within established time frames and budget constraints.
• Working with all managers to improve use of Advanced Imaging equipment & systems.
• Supporting inventory control needs, accurately tracking and reporting all additions, deletions, and changes.
• Working closely with Regional Vice Presidents, District Managers, and Renovo Account Managers to keep them informed of account status.
• Performing other duties as assigned within business scope and expertise as defined by the Vice President of Regional Operations.
• Communicating and working closely with RENOVO leadership team regarding account status.
• Participating in start-up of new accounts by establishing/conducting accurate inventory, pre-existing inspections, appropriate staffing, vendor subcontracts, test and shop equipment required, service transition plans, and customer service request protocols.
• Generating cost avoidance reports and monitoring contract pricing efficiency for each account.
• Generating monthly financial & operational performance reports and reviewing with staff as required.
• Participating in regular internal program meetings.
• Working with RENOVO management team in the development of the technical database supporting operations.
• Serving as a professional liaison between RENOVO and the customer for problem solving and maintaining positive relationships.

Qualifications

• Demonstrates comprehensive knowledge of diagnostic imaging equipment and underlying principles.
• In-depth understanding of clinical terminology, anatomy, and physiology.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills are essential.
• B.S. Degree in Biomedical or Electronics Technology or equivalent preferred.
• Minimum of seven (7) years of experience in servicing and maintaining medical imaging equipment.
• Successful completion of Basic Level I and Level II Imaging Equipment Service Training through an accredited Independent Training Organization, Original Equipment Manufacturer, or equivalent military program preferred.
• Specialized in one or more imaging modalities or systems (Ultrasound, Fluoro, CR, DR, Cath, CT, MR) preferred.

Requirements

• Accountability – takes ownership of assigned work and follows items through to completion.
• Communication – clearly expresses thoughts and ideas both in written and verbal communications.
• Financial Acumen – considers financial impact of all decisions.
• Integrity – can admit mistakes, is direct and truthful.
• Customer Service – demonstrates a “customer-first” mentality.
• Priority Setting – prioritizes assigned schedules and workload.
• Team Building – mentors newer technicians and facilitates clear communication amongst the team.
• Regulatory – knows the various accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan complies.

Safety Requirements

• Maintain a safe working environment for self and others in accordance with the facility’s policies.
• Must follow OSHA guidelines regarding blood borne pathogens, airborne pathogens, and hazardous materials.
• On-time completion of safety training assignments.
• Must have sensory ability to distinguish hot & cold ranges of temperature, surfaces, and detect colors.
• Must be able to carry or lift up to 50 pounds routinely.

Classification

FLSA: Exempt

EEO Statement

RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.