[Hiring] Director of Care Management @Alliance

Role Description

The Director of Transition to Community Living and Care Management (TCM-CM) is responsible for the leadership, operational oversight, implementation, and performance of care management services supporting members with complex behavioral health, physical health, intellectual and developmental disabilities, traumatic brain injury, serious mental illness, severe substance use disorder, and housing-related needs.

The Director provides leadership to managers and supervisors responsible for TCL and CM operations, ensuring compliance with state and federal regulations, Tailored Plan requirements, Department of Justice Settlement obligations, accreditation standards, and organizational priorities.

This position is required to reside in North Carolina within 40 miles of one of the counties within the Alliance catchment areas (Mecklenburg, Wake, Durham, Orange, Johnston, Harnett, or Cumberland). The position will allow the successful candidate to work a schedule that will be primarily remote, with occasional office visits for business and team meetings as needed.

Responsibilities & Duties

• People Leader
  • Work with Human Resources to attract, maintain, and retain a highly qualified and well-trained workforce.
  • Ensure staff are well trained in and comply with all organization and department policies, procedures, and business processes.
  • Provide direct clinical and administrative supervision of team members.
  • Accountable to ensure organized workflows that contribute to staff understanding of their roles and responsibilities.
  • Evaluate that the department has the needed tools and resources to achieve organizational goals.
  • Actively establish and promote a positive, diverse, and inclusive working environment that builds trust.
  • Ensure all staff are treated with respect and dignity.
  • Work to resolve conflicts and disputes, ensuring that all participants are given a voice.
  • Set goals for performance, productivity, and deadlines in line with contractual and regulatory requirements.
  • Effectively communicate feedback and provide ongoing coaching and mentoring to staff.
  • Support a learning environment to advance team skills and professional development.
  • Cultivate and encourage efforts to expand cross-team collaboration and partnership.
• Program Leadership & Strategic Planning
  • Develop and execute operational strategies for Transition to Community Living and Care Management programs.
  • Translate departmental strategic initiatives into measurable operational plans and program objectives.
  • Monitor emerging trends, regulatory changes, and best practices impacting care management.
  • Collaborate with Senior Directors to support implementation of divisional strategic plans.
  • Lead operational planning activities related to program compliance and process improvement.
  • Develop recommendations to improve member outcomes, program effectiveness, and staff efficiency.
  • Identify opportunities to expand innovative approaches supporting integrated care and community living.
• Leadership Development & Workforce Management
  • Provide direct oversight, coaching, and development of managers and supervisors.
  • Establish leadership development plans and succession planning strategies for emerging leaders.
  • Foster a culture of accountability, engagement, innovation, collaboration, and continuous improvement.
  • Monitor workforce capacity, staffing ratios, workload distribution, and employee engagement.
  • Ensure managers effectively supervise, mentor, and develop staff.
  • Promote cross-functional collaboration and professional development opportunities across programs.
  • Support recruitment, onboarding, retention, and talent development initiatives.
  • Partner with Human Resources regarding performance management, disciplinary actions, and workforce planning activities.
• Operational Oversight & Performance Management
  • Oversee daily operations across TCM and TCL programs to ensure compliance with regulatory, contractual, accreditation, and organizational requirements.
  • Monitor key performance indicators, productivity metrics, quality outcomes, timeliness standards, and program deliverables.
  • Ensure appropriate member assignment, risk stratification, care management activities, and caseload management practices.
  • Monitor escalations, critical incidents, member grievances, housing barriers, and other high-risk situations.
  • Develop corrective action plans and performance improvement initiatives when performance expectations are not met.
  • Ensure operational consistency through standardized workflows, desk references, policies, and procedures.
  • Evaluate operational effectiveness and implement improvements to increase efficiency and service quality.
• Financial Stewardship & Resource Management
  • Monitor program expenditures and staffing resources to ensure effective utilization of departmental funds.
  • Assist Senior Directors in budget planning, forecasting, variance analysis, and resource allocation activities.
  • Review operational spending trends and identify opportunities to improve efficiency.
  • Evaluate staffing and operational resource needs based on program growth, contractual requirements, and member needs.
  • Support development of business cases, funding requests, and operational proposals.
  • Monitor contracted service utilization and identify opportunities for cost-effective service delivery.
  • Ensure responsible stewardship of departmental resources and adherence to budget expectations.
• Transition to Community Living & Housing Stability Oversight
  • Provide oversight of Transition to Community Living operations including post housing support.
  • Ensure compliance with TCL contractual, monitoring, documentation, and reporting requirements.
  • Monitor housing stability outcomes and identify trends impacting member success.
  • Ensure implementation of permanent supportive housing principles and person-centered practices.
  • Monitor member transitions, housing separations, and rehousing activities to ensure timely intervention.
  • Collaborate with housing and community partners to address system barriers.
• Quality, Compliance & Data Analytics
  • Utilize operational and population health data to evaluate performance and guide decision-making.
  • Ensure compliance with federal and state regulations, Tailored Plan requirements, and accreditation standards.
  • Oversee audit readiness activities, documentation quality reviews, corrective action plans, and performance monitoring.
  • Ensure policies, procedures, workflows, and training materials remain current and compliant.
  • Evaluate outcome measures and quality indicators to identify risks and improvement opportunities.
  • Promote evidence-based and data-driven approaches to care management and community living services.
• Internal & External Stakeholder Engagement
  • Develop and maintain collaborative relationships with providers, state agencies, housing organizations, county partners, and community stakeholders.
  • Represent Care Management leadership in internal and external meetings, workgroups, and committees.
  • Collaborate with various departments to present operational results, recommendations, and performance outcomes.
  • Facilitate resolution of operational barriers that impact members, providers, and staff.
  • Promote shared accountability for member outcomes across departments and stakeholder groups.

Qualifications

• Master's degree from an accredited college/university in mental health, public health, social work, psychology, education, sociology, business or public administration and five (5) years of experience in a community, business, or governmental program in health-related fields, social work, or education, including three (3) years of supervisory, consultative or administrative experience.
• Or Bachelor's degree in nursing from an accredited college/university and seven (7) years of experience in a community, business, or governmental program in health-related fields, social work, or education, including three (3) years of supervisory, consultative or administrative experience.
• Must have a valid, active clinical license as a LCSW, LMFT, LCMHC, LPA, or RN in North Carolina.
• Certified Care Management required within two (2) years of hire (NACCM, CCMC, or ACCM).

Preferred

• Certified Substance Abuse Counselor (CSAC) or Addictions Specialist Professional.
• NADD IDD/MI Dual Diagnosis Certification.
• Experience with Transition to Community Living Initiative.
• Experience with Tailored Care Management.

Knowledge, Skills, & Abilities

• Thorough knowledge of the care needs for individuals with serious mental illness and/or severe substance use disorder with co-occurring acute and chronic conditions.
• Thorough knowledge of whole person care and population health approaches to care management.
• Knowledge of Microsoft Outlook and Teams.
• Demonstrated knowledge of data interpretation and articulation of findings in easy-to-understand communication.
• Demonstrated ability to identify reporting needs and associated requirements.
• Demonstrated application of knowledge in Excel, Word, and PowerPoint.
• Strong oral and written communication skills.
• Problem-solving and program analysis skills.
• Change management and conflict resolution skills.
• Interpersonal skills.
• Detail-oriented, able to independently organize and effectively manage multiple competing priorities.
• Ability to effectively manage under pressure of deadlines.
• Ability to build and maintain positive relationships with internal and external customers and stakeholders.
• Knowledge of quality improvement processes.
• Knowledge of TCL Settlement Agreement.
• Knowledge of Tailored Care Management.

Salary Range

$119,264 - $152,062/ Annual. Exact compensation will be determined based on the candidate's education, experience, external market data, and consideration of internal equity.

Benefits

• Medical, Dental, Vision, Life, Long Term Disability.
• Generous retirement savings plan.
• Flexible work schedules including hybrid/remote options.
• Paid time off including vacation, sick leave, holiday, management leave.
• Dress flexibility.