[Hiring] Care Management Support Assistant @Humana

Role Description

The Care Management Support Assistant (CMSA) helps support Humana's Special Needs Population (SNP) members, including those who are low-income and managing chronic conditions. The CMSA provides non-clinical, administrative assistance to facilitate members' access to appropriate resources, helping them achieve or maintain wellness.

• Provide administrative, non-clinical support for care management activities.
• Support assessment and evaluation of member needs, determining appropriate resources.
• Guide members and families in understanding and accessing care and wellness resources.
• Facilitate communication between members, families, and appropriate resources.
• Support moderately complex operational tasks.
• Make and receive calls using multiple digital platforms.
• Educate members and families on available resources and steer them towards appropriate support.
• Ensure compliance with departmental policies, quality standards, and established procedures.

Qualifications

• Must reside in the state of Michigan.
• 1+ year administrative support experience in the healthcare industry or related setting.
• Demonstrated understanding of member needs and the ability to navigate and use care and well-being resources to provide appropriate guidance.
• 2+ years' experience using a variety of electronic information applications and software programs including electronic medical records.
• 1+ year working experience with Microsoft Word, Excel, and Outlook.
• Excellent keyboard and web navigation skills.

Requirements

• 1+ year of call center or high-volume customer service experience (preferred).
• Associate's degree (preferred).
• Proficiency in Microsoft Access (preferred).
• Bilingual (oral and written) in Spanish, Arabic, or Chaldean Neo‑Aramaic (language assessment required, preferred).

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Many other opportunities to support whole-person well-being.

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.