[Hiring] Director, Clinical Affairs @Uwill

Role Description

Reporting to the Vice President of Clinical Affairs, the Director of Clinical Affairs is Uwill's senior clinical voice with prospective and current customers. This role brings clinical credibility to sales, leads clinical relationship repair when a customer raises a concern, and represents Uwill at site visits, conferences, webinars, and workshops. The Director also delivers and refines Uwill's postvention offering and provides clinical consultation to the Clinical Affairs Managers.

Success in this role requires:

• Deep clinical expertise
• A confident and warm presence with institutional leaders
• Sound judgment in high-stakes conversations
• Business acumen to connect clinical quality to customer outcomes and growth

This is a high-autonomy individual contributor role for someone who thrives in a fast-paced, evolving environment. Time is expected to be split approximately 50% external facing work, and 50% internal clinical quality and consultation.

Qualifications

• Active, independent license as a mental health clinician (LCSW, LPC, LMHC, LMFT, or Psychologist) in at least one US state
• Minimum of 6 years of direct clinical care experience with supervisory experience
• Demonstrated experience presenting to and building relationships with institutional buyers or customers in higher education, K-12, and/or employer settings
• Clinical competence in crisis management, risk management, and postvention, including delivering postvention support to a community or organization
• Experience with brief, virtual care delivery, including 30-minute sessions
• Strong understanding of HIPAA regulations and data privacy standards; familiarity with FERPA
• Ability to travel approximately once a quarter to once a month
• Demonstrated expertise in evidence-based therapeutic approaches and clinical frameworks

Requirements

• Confident, warm presence when presenting to institutional decision-makers, such as counseling center directors, student affairs leaders, district administrators, and HR and benefits leaders
• Skill in de-escalating difficult customer conversations and rebuilding trust
• Ability to translate clinical practice into clear, credible language for non-clinical and clinical audiences
• Sound clinical judgment under time pressure, including in crisis and postvention contexts
• Ability to work collaboratively with Sales, Customer Success, Product, Marketing, and Counselor Success in a fast-paced, high-growth environment
• Commitment to culturally responsive, evidence-based care and to building an inclusive team
• Comfort working independently with high autonomy, and a growth mindset in an evolving environment
• Strong problem-solving abilities, especially related to scaling remote, global clinical operations

Benefits

• 100% company-paid medical, vision, and dental coverage for the employee and family
• 11 paid holidays per year
• Flexible paid time off
• 401(k) plan with company match
• A team-oriented culture with a supportive supervisory team and accessible leadership team
• Opportunities for advancement within our unique company
• Open, collaborative, fast-paced, and high-energy office environment