[Hiring] Crisis Triage Specialist @Frontier Behavioral Health

Role Description

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth, and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!

Telephone crisis intervention services is a 24/7/365 behavioral health crisis hotline for a six-county region. The crisis hotline is staffed by skilled professionals that triage and assess crisis by phone and make appropriate referrals to resources, mobile crisis staff, or Designated Crisis Responders.

The Crisis Triage Specialist provides telephone crisis intervention and evaluation services for youth, adults, and families in a behavioral health crisis. The Crisis Triage Specialist conducts telephone assessments with or on behalf of individuals whose health or safety is in danger because of a mental health or substance use condition, collaborates with individuals, family, and community partners to develop and implement viable less restrictive alternatives to hospitalization in situations where appropriate or assist with facilitation of inpatient treatment.

Qualifications

• Bachelor’s degree in Behavioral Health related field - Applicants will not be considered that do not meet this requirement.
• Must apply for a Counselor Agency Affiliated – Registered (CAAR) credential from the WA State Department of Health within 30 days of hire.
• Two years of experience serving individuals with behavioral health needs (preferred).
• Experience with crisis intervention, including risk assessments (preferred).

Requirements

• Provide telephone triage services to individuals requesting assistance or 3rd party referral sources.
• Complete risk assessments to determine if a caller is at risk for suicide and/or homicide.
• Manage multiple calls in a professional and engaging manner.
• Assist clinical staff with follow-up phone calls as requested and appropriate.
• Develop stabilization and safety plans in collaboration with clients and their support system.
• Complete comprehensive documentation which supports the safety plan as indicated.
• Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.
• Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system.
• Maintain client records and all other required documentation in a timely and confidential manner.
• Provide crisis services by phone, that follow best practices and protocols.
• Adhere to NCQA standards and SCRBH-ASO contract requirements and performance outcome metrics.
• Provide post-crisis follow-up calls to support stabilization of individuals in crisis.
• Other duties as assigned by agency or supervisor.

Benefits

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!
• Plus 9 Paid Federal Holidays!
• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.
• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
• Medical, Dental, and Vision.
• Retirement – Impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
• Flexible Spending Accounts.
• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.
• Signing Bonus!
• No-cost licensure supervision for those pursuing clinical licensure.
• Federal and State Loan Forgiveness Program for qualifying Programs.
• Reimbursement of License/Certification application fee that is required for the position.
• Free Employee Assistance Program.
• Staff Discounts at various FBH partners throughout Spokane!