[Hiring] Community Health Worker Team Lead @Zócalo Health

Role Description

The Community Health Worker Team Lead will oversee the Promotora de Salud (PdS) team in San Bernardino, ensuring excellence in care delivery through supervision, documentation, and program coordination.

Responsibilities

• Supervision and Team Management:
  • Ongoing monitoring and evaluation of team skills, supplemented with continued education and training.
  • Developing and implementing tools to document performance.
  • Ensuring team members are timely in attendance and job functions.
  • Monitoring and assessing progress on program goals.
  • Troubleshooting blockers/issues and escalating to leadership, when appropriate.
  • Providing ongoing supervision to the PdS team through regular 1:1 check-ins and administering performance reviews.
• Documentation and Quality Assurance:
  • Ensuring timely and complete documentation of PdS activities.
  • Implementing quality assurance measures.
  • Continuous assessment of performance against targets.
• Program & Event Coordination:
  • Serving as a stakeholder in any changes to program model.
  • Assisting in administrative activities to support community events.
• Team Support & Additional Functions:
  • Support direct reports to administer assessments, identify needs, and make appropriate referrals.
  • Facilitate case conferencing with the team to discuss client cases and provide mutual support.
  • Be available on an ‘on-call’ basis to consult with the team.
  • Assure quality service delivery and oversee operational data collection and reporting.
  • Take ownership of any issues that come your way to provide members with an experience that exceeds their expectations.
  • Identify and escalate member feedback to help us improve our products and services.

Qualifications

• Bachelor’s Degree or equivalent related experience in the social services field.
• 3+ years in any healthcare setting.
• Experience working with Medicaid/Medicare.
• 2+ years experience as a CHW/PdS or a similar position.
• 2+ years experience as a supervisor to frontline staff.
• Experience working directly with patients, physicians, physician office staff, healthcare team, etc.
• Experience with coordinating care, advocating, or navigating on behalf of patients.
• Ability to provide leadership, make difficult decisions, and be consistent and calm during challenging situations.
• Skills in supervising, counseling, teaching, and motivating staff, including team building.
• Proactive learner that feels comfortable in different environments.
• Passion for and dedication to working with community members.
• Service-minded and customer service focused.
• Must demonstrate excellent written, verbal and interpersonal communication skills, including exceptional listening skills.
• Computer proficiency and strong computer literacy.
• Able to follow all HIPAA rules by maintaining confidentiality and security of sensitive information.
• Fluent in English & Spanish (verbal and written).
• Have a passion for working within your community.

Benefits

• Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company.
• Comprehensive benefits (medical/dental/vision).
• Generous home office stipend including all-expense paid team offsites (quarterly).
• Competitive compensation.
• Generous PTO policy including 6 paid holidays.