[Hiring] Community Health Worker @Zócalo Health

Role Description

Our care model is designed to meet members wherever they are—whether in their homes, online or in their community. Community Health Workers are integral to our mission of providing culturally aligned and accessible care to the Latino community. They build trust through shared cultural and linguistic backgrounds, improving patient engagement and access to care.

Zócalo Health is looking for a Community Health Worker to work directly with our patients to help them navigate their health and social needs. You will work with an assigned panel of members dealing with unmet social needs and numerous health conditions. Your work enhances patient advocacy and satisfaction and reduces healthcare costs by preventing unnecessary hospital visits. You will also help organize community events and gather valuable health data, ensuring our care model is responsive to the community’s needs, promoting overall health equity and better outcomes for our members.

This position reports to the Community Health Worker Manager. You will work primarily in your community, with some work-from-home responsibilities.

The Community Health Worker will contribute in the following ways:

• Play an active role in patient registration and enrollment, including organizing community engagement and outbound calls to patients.
• Conduct outreach (virtually and in-person) to patients scheduled for appointments and complete initial intake.
• Engage with a panel of assigned patients to provide care navigation, appointment logistics, prescription drug support, lab support, referral coordination, care plan adherence, and resource sharing.
• Assess for social determinants of health (SDOH) needs and enroll patients in SDOH programs, including care planning development, referral to community resources, coaching, and graduation planning.
• Collaborate with a multidisciplinary care team to contribute to care plans, triage requests, and solve complex patient needs.
• Document all patient and care team interactions across multiple systems and tools.
• Participate in community events to support patient activation and trust-building, including relationship-building with key contacts, facilitating group education sessions, and liaising with community organizations.
• Provide culturally and linguistically appropriate health education and information.
• Assist with federal and state support program enrollment, appointment scheduling, referrals, and promoting continuity of care.
• Support individualized goal setting using motivational interviewing.
• Conduct individual social needs assessments.
• Provide social support by listening to patient concerns and referring to appropriate support resources.
• Attend and participate in community events as a Zócalo Health representative.
• Coordinate internal clinical services.

Qualifications

• Fluency (verbal and written) in English and Spanish.
• Knowledgeable of Latino customs and cultural norms (preferred).
• High school diploma or GED (minimum).
• Must possess a Community Health Worker certification, which included field experience as a requirement for completion -OR- Demonstration of 2,000+ hours of CHW work (paid or volunteer) in the past three years and willingness to obtain a Community Health Worker certification within 18 months of hire date.
• 1-3 years healthcare experience or healthcare navigation within the community.
• 2 - 5 years of community work, advocacy, engagement, or organizing.
• Previous working experience in related jobs (health promotion, project coordination, social research, administration).
• Familiarity with Google workspace (preferred).
• Past experience documenting in an EHR (preferred).
• Training in motivational interviewing (preferred).
• Comfortable working with multiple computer applications simultaneously and willingness to learn new technologies and frameworks.
• Team player who builds effective working relationships.
• Ability to train others.
• Well-known in and have strong ties to the local Latino community (preferred).
• Well versed in local resources to support SDOH needs (preferred).

Requirements

• Zócalo Health requires all members of the care team to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
• You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for reasonable accommodation within the first 10 days of your employment.
• Flexible and able to travel to other communities.
• Willing to travel to support community events and in person patient appointments.
• Have reliable sources of transportation.

Benefits

• Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company.
• Comprehensive benefits (medical/dental/vision).
• Generous home office stipend.
• Competitive compensation.
• Generous PTO policy including 6 paid holidays.