[Hiring] Clinician Liaison @ACCESS TELECARE

Role Description

We are seeking a Clinician Liaison (Overnight) to support our clinicians and help drive an exceptional provider experience in a fast-paced telehealth environment. This role serves as a key partner to physicians and advanced practice clinicians, acting as the face of the company and helping foster a strong culture across the service line.

This position provides proactive day-to-day clinician support, manages onboarding activities, and ensures clinicians have the resources and information needed to succeed and thrive in their clinical work.

Schedule: This is a 100% remote overnight shift position working Monday–Friday, 6:00 PM–2:00 AM CST. Flexibility may occasionally be required to support operational needs during the weekend.

What You’ll Do

• Act as the main point of contact for clinicians, building trusted relationships and responding promptly to clinician needs while engaging internal resources as needed.
• Serve as the primary point of contact and coordinator for newly onboarding clinicians by managing internal requirements across departments and client needs.
• Host clinician welcome calls.
• Ensure clinicians are set up in internal systems.
• Coordinate with internal credentialing, licensing, and privileging (CLP) teams.
• Ensure clinicians are properly trained and educated on all systems and processes required to perform their work.
• Maintain critical clinician information including privileging profiles, work status, contract type, Pod assignment, demographics, and expiration tracking for CLP, EMR access, DEA/CDS, and other requirements.
• Maintain information needed to support clinicians while on shift, including EMR access and client-specific workflows.
• Proactively communicate upcoming changes such as new sites, workflows, announcements, and policies.
• Support clinicians with technical needs including EMR access, cart technology, and internal software while ensuring issue resolution.
• Monitor clinician compliance related to signed orders, consult notes, and required documentation.
• Distribute clinician dashboards, roadmaps, and reports as required.
• Organize and facilitate meetings, prepare meeting materials and minutes, and track action items.
• Support go-lives at new sites.
• Manage clinician offboarding processes.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required.
• Associate’s or Bachelor’s degree preferred; relevant professional experience may be considered in lieu of a degree.
• At least 2 years of healthcare experience required.
• Excellent computer skills and proficiency with Microsoft Office programs.
• Strong communication and interpersonal skills.
• Highly organized with exceptional attention to detail and time management skills.
• Ability to work independently while collaborating effectively with a team.
• Ability to build and maintain strong professional relationships.
• Flexible, responsive, and adaptable.
• Ability to thrive in a high-growth, fast-paced, 100% remote environment.
• Ability to remain in a stationary position 50% of the time.
• Ability to work a consistent Overnight Schedule (6:00 PM–2:00 AM CST).
• Must be able to work weekend on-call rotation schedule.

Benefits

• 100% Remote Work.
• Health Insurance (Medical, Dental, Vision).
• Comprehensive benefits including health, dental, vision, life, and 401(k).
• Paid Time Off, Sick Leave, and wellness days — because we value both performance and balance.
• Culture of ownership, transparency, and results where the best ideas rise.
• Opportunity to directly impact patient access nationwide.