[Hiring] Clinical Trial IWRS Monitor @Everest Clinical Research

Role Description

To drive continued success in this exciting clinical research field, we are seeking committed, skilled, and customer-focused individuals to join our winning team as a Clinical Trial IWRS Monitor for our Brightech location in Taipei, Taiwan with opportunities to work remotely in accordance with our Work from Home policy. This is a full‑time, permanent position providing support, from 12 p.m. to 7:00 p.m.

• Act as primary contact with CTT Users for the Everest IWRS/IRT and eDiary team via the CTT Helpdesk telephone or IWRS helpdesk email accounts.
• Support client request and issue analysis, problem solving, and resolution, working closely with CTT Developers and internal Everest Data Management and Statistical & Programming teams.
• Monitor data generated within CTT applications to ensure accuracy and quality, including daily checks of automated data queries and weekly manual checks of the data generated from the system.
• Coordinate and verify changes to the database and application using appropriate change control procedures and ensure comprehensive and accurate documentation is completed.
• Act as off-hours escalation point for junior IWRS Clinical Monitor resources or the outsourced call centre service to resolve high urgency client requests.
• Generate, maintain, and/or review CTT Requirements Specification documents.
• Execute CTT application test planning, test plan, and test script development and Stage I and II testing activities for CTT applications.
• Generate, maintain, and/or review Quick Reference Guides for all CTT studies.
• Conduct CTT demonstrations to sponsors as well as training demonstrations to study team members.
• Support communications and coordination with Sponsors, Study Team Members, Depot personnel and internal Everest data management and statistical leads across the IWRS development lifecycle.
• Cooperate with and assist, when required, data management quality assurance (QA) personnel in performing QA procedures on CTT applications.
• Analyze CTT monitoring and support trends to identify new CTT core features that will improve efficiency, effectiveness, user satisfaction and market competitiveness.
• Provide analytical, report generation, and project execution support to CTT and Everest management team members for internal CTT capability development initiatives.

Qualifications

• A Bachelors’ degree in health science, physical or biological fields.
• At least 3 years’ experience in clinical trial data processing and management.
• Education or experience must demonstrate the ability to work independently.
• Clear, professional and energetic telephone voice.
• Detailed approach to data review and system development.

Company Description

Everest Clinical Research (“Everest”) is a full-service contract research organization (CRO) providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries. Everest has been an independent CRO since 2004 with a strong foundation as a statistical and data management center of excellence. Everest’s Corporate headquarters are located in Ontario, Canada and US headquarters in New Jersey, USA, with additional physical offices in Asia and Europe.

Everest is known in the industry for its high quality deliverables, superior customer service, and flexibility in meeting clients’ needs. A dynamic organization with an entrepreneurial origin, Everest continues to experience exceptional growth and great success.

Quality is our backbone, customer-focus is our tradition, flexibility is our strength…that’s us…that’s Everest.