[Hiring] Clinical Triage & Intake Specialist @Genesis Orthopedics & Sports Medicine

Role Description

We are seeking a highly detail-oriented bilingual (English and Spanish) Clinical Triage & Intake Specialist to support our U.S.-based orthopedic team. This role is ideal for candidates with a medical or clinical background (MD, RN, or equivalent) who are comfortable working within structured protocols to support patient communication and clinical workflows.

You will serve as a key extension of our care team—organizing, documenting, and prioritizing patient concerns, while ensuring accurate and timely communication with providers.

⚠️ This role does not provide medical advice. All clinical decisions are made by U.S.-licensed providers.

Responsibilities

• Clinical Communication & Triage
  • Review and convert patient voicemails into structured telephone encounters
  • Assess urgency of patient concerns (post-op issues, infection concerns, pain escalation, etc.)
  • Route messages appropriately based on protocol and priority
  • Support inbox (EHR) message management
• Intake & Care Coordination
  • Assist with FMLA and disability paperwork processing
  • Support prior authorizations and insurance documentation
  • Ensure all documentation is accurate, complete, and actionable
• Documentation & Systems
  • Document all patient interactions in the electronic health record (EHR)
  • Maintain high-quality, structured, and compliant documentation
  • Follow orthopedic and post-operative care protocols closely

Qualifications

• Foreign-trained MD (preferred) or medical school training
• Registered Nurse (RN) or clinical healthcare background
• Minimum 2+ years working with U.S. healthcare systems
• Experience with Epic or other EHR systems
• Experience in triage, scribing, inbox management, or care coordination
• Fluent, professional English (written and verbal)
• Strong understanding of medical terminology
• Ability to follow structured protocols and workflows
• High attention to detail and accuracy
• Ability to work independently in a remote environment
• Strong sense of urgency and prioritization

Benefits

• Work directly with a U.S.-based orthopedic care team
• Gain exposure to Epic workflows and specialty care operations
• Build experience in a high-acuity, fast-paced clinical environment
• Opportunity for long-term growth within a scaling healthcare organization

Schedule

• Ability to support U.S. clinic hours - ~8am-5pm CST
• Flexible schedule, 30-40 hours per week
• Paid time off