[Hiring] Clinical Subject Matter Expert @Logistics Management Institute

Role Description

LMI is seeking an experienced Clinical Subject Matter Expert (SME) to support a healthcare client in driving user adoption and change management for a high-impact health IT initiative. In this role, you will collaborate with stakeholders, including healthcare providers, operational leaders, and government clients—to inform solution design, assess workflows, and develop effective strategies for sustained platform adoption. This role requires a proactive, strategic thinker and leader who is passionate about improving healthcare delivery and stakeholder experience in a government-focused environment. This position can be supported remotely.

Responsibilities

• Serve as a clinical and government focused Subject Matter Expert (SME) to support programmatic and solution development aligned with client priorities and needs.
• Lead structured discussions with clinical stakeholders, operational teams, and clients to gather insights into workflows, pain points, and opportunities for improvement.
• Translate clinical perspectives and operational realities into actionable recommendations that inform Human-Centered Design (HCD)-aligned product solutions.
• Ensure the diverse, real-world perspectives of healthcare providers and frontline users are integrated into solution designs, policy recommendations, and adoption strategies.
• Support development of comprehensive change management artifacts, including user onboarding materials, training curricula, FAQs, and technical support documentation, to drive sustained platform adoption.
• Provide hands-on guidance to stakeholders, including training assistance and technical enablement support.
• Support the development and execution of outreach and engagement plans synchronized with the product roadmap to maximize adoption and minimize friction.
• Engage in iterative feedback collection using stakeholder engagements and data analytics to identify usage gaps, refine product workflows, and assess the impact of training and outreach efforts.
• Collaborate with a cross-functional team to generate and refine solutions aligned with federal regulations (e.g., No Surprises Act) and policy priorities.
• Continually gather and synthesize stakeholder input to ensure the solution evolves and aligns with organizational priorities, operational realities, and mission outcomes.
• Serve as the clinical policy expert, providing insights and guidance across assigned initiatives.
• Ensure alignment with federal healthcare regulations and compliance standards during program planning, implementation, and adoption.
• Manage risks and develop resistance mitigation strategies to ensure successful transitions from legacy systems.
• Facilitate cross-functional meetings with client representatives, external stakeholders, and multidisciplinary project teams to address challenges and design solutions effectively.
• Support the monitoring of task execution, solution adoption, and impact analysis, ensuring milestones are met within aggressive timelines.
• Represent clinical perspectives in stakeholder-facing engagements, serving as a trusted advisor to clients and internal teams.
• Leverage AI tools and technologies to streamline workflows, improve decision-making, and optimize processes for enhanced productivity and efficiency.

Qualifications

• Master’s degree in Nursing, Healthcare Administration, Public Health, Business Administration, or a related field (e.g., NP, PA, MHA, MBA, MPH) or Doctoral degree (Ph.D., M.D., D.O.).
• 10+ years of professional experience in healthcare administration, operations, or clinical roles, with a minimum of 2–5 years supporting federal government healthcare programs (e.g., DoD, CMS, etc.).
• Proven experience implementing and fostering compliance with federal healthcare regulations, such as the No Surprises Act.
• Experience managing multi-faceted projects within aggressive timelines while balancing competing priorities.
• Excellent verbal and written communication skills, including technical writing and presentation abilities for high-stakes audiences.
• Proficiency in synthesizing complex clinical workflows into actionable recommendations that inform product design and change management strategies.
• Fluency in Microsoft Office (Word, Excel, PowerPoint, Outlook), along with familiarity with AI-enabled tools for document creation and analysis.
• Strong interpersonal skills to collaborate effectively with multidisciplinary teams, stakeholders, and healthcare providers.
• Ability to pay close attention to detail and ensure high-quality execution, production, and accuracy.
• Demonstrated expertise in structured evidence-based research and quantitative analysis to drive actionable recommendations.

Desired Skills

• Experience developing risk mitigation strategies and working directly with clinicians to overcome adoption barriers.
• Knowledge of Human-Centered Design principles and approaches.

Salary Range

Target salary range: $111,000 - $192,000

Disclaimer

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.