[Hiring] Clinical Services Coordinator @CND Life Sciences

Role Description

The Clinical Services Coordinator (CSC) plays an essential role in supporting the Clinical Services team to ensure all clinician customers are successfully onboarded, supported, and engaged with CND’s neurodiagnostic testing services. The CSC works closely with internal teams including Sales, Medical Affairs, Marketing, Logistics, Pathology, and Lab Operations to implement best practices, support departmental processes, and deliver an exceptional customer experience. The role combines operational execution with performance monitoring, account analysis, and process improvement to support revenue growth and sustained clinician engagement.

• Address case discrepancies and work closely with CND’s call center to handle call escalations.
• Deliver patient results and handle daily administrative duties.
• Support key initiatives to drive customer utilization and support growth.
• Collaborate with Clinical Account Managers (CAMs) to onboard and train clinician users.
• Monitor engagement in Salesforce and coordinate responses to clinical inquiries in collaboration with Medical Affairs.
• Foster customer satisfaction, clinician loyalty, and consistent test utilization.

Qualifications

• 1-2 years of experience supporting clinical practices in a commercial or research setting.
• Experience managing multiple clinical accounts or customer sites.
• Outstanding customer service and professional communication skills.
• Exceptional attention to detail and organizational skills.
• Proactive, self-motivated, and collaborative work ethic.
• Ability to prioritize, multitask, and adapt to shifting needs.
• Results-driven with a continuous improvement mindset.
• Experience working in Salesforce or similar CRM platforms, preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general online tools.

Requirements

• Associate degree required.
• Bachelor’s degree preferred.

Benefits

• Medical, dental, and vision insurance.
• Short-term and long-term disability insurance.
• Life and AD&D insurance.
• 401K with an employer match.
• Encouragement of a positive work-life balance.

Company Description

CND Life Sciences is a patient and employee-centric, future-focused organization dedicated to advancing the care of patients who face the potential diagnosis of a neurodegenerative disease. Our core values include:

• Great science - It’s the foundation of everything we do.
• Patients first - We never forget that there is a patient hoping for answers behind every test we perform.
• Clinician-minded - We embrace our responsibility to help clinicians care for patients.
• Quality core - We adhere to high laboratory standards and quality practices.
• Always thinking - We are relentless in determining how we can innovate and do better.
• Respect - We hold our employees, customers, partners, and suppliers in high regard.

CND Life Sciences is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.