[Hiring] Clinical Service Manager @Medtronic

Role Description

Collaborates with key stakeholders to coordinate, develop and execute clinical strategies to achieve short- and long-term business objectives within region as it relates to ablation solutions activities and program.

• Drive execution of key CAS initiatives to achieve Group, OU and Regional level goals.
• Maximize regional personnel performance by managing, developing and motivating clinical support employees to deliver unsurpassed patient care, physician/AHP support and technical expertise in the hospital and other care settings.
• This position will require up to 50% travel within their dedicated territory.

Primary Responsibilities

• Clinical Support Leadership
  • Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance.
  • Partner with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customers.
  • Work with regional leadership to align resources based on business priorities and appropriate clinical support demands.
  • Lead and drive changes focused on strengthening of EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagement.
  • Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives.
• People Management
  • Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
  • Leads regional Clinical Specialists to execute on key goals and objectives.
  • Assist employees with goal setting, performance reviews, and individual development planning (IDP’s).
  • Responsible for Clinical Specialist recruiting and hiring.
  • Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
• Sales Support
  • Understands national, regional and territory sales objectives.
  • Works in partnership with account managers and CAS Regional Manager to achieve/exceed goals.
  • Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support.
  • Promotes the safe and effective use of Medtronic CAS products and related procedures.
• Business Operations
  • Business Discipline: Sales support, MPX reports, credentialing, expense management, data privacy, warranty credits.
  • Ensure efficient, effective use of inventory, expenses and assets.
• Technical Support/ Clinical Support
  • Represents Medtronic CAS during ablations procedures to provide clinical guidance, technical assistance, and customer engagement.
  • Receives technical inquiries by customers and team.
  • Researches and supports resolution for solutions to questions or problems.
• Educational Support
  • Partner with education team and internal resources to facilitate and lead the training of new and tenured field personnel.
  • Educates and trains physicians, hospital personnel and office staff on CAS products and procedures (e.g. one-on-one training sessions, in-service education programs, seminars and/or outside symposiums).
  • Supports and provides training and resources for hospital staff to enable them to conduct training for their personnel.

Qualifications

• Bachelor’s Degree with 5 years of relevant experience or advanced degree with 3 years of relevant experience.

Requirements

• Experience within Electrophysiology (sales, clinical, etc.).
• Management experience (sales, clinical, training, etc.).
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Benefits

• Competitive Salary and flexible Benefits Package.
• A commitment to our employees lives at the core of our values.
• Wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Salary ranges for U.S (excl. PR) locations (USD): $130,000.00 - $140,000.00.
• Eligible for a Sales Incentive Plan (SIP) for achieving or exceeding goals.
• Health, Dental and vision insurance.
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Life insurance, Long-term disability leave.
• Dependent daycare spending account.
• Tuition assistance/reimbursement.
• Incentive plans, 401(k) plan plus employer contribution and match.
• Short-term disability.
• Paid time off.
• Paid holidays.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).