[Hiring] Clinical Quality Assurance Lead @Lifeforce

Role Description

Lifeforce is hiring a Clinical Quality Assurance Lead to run our clinical QA program. You'll manage the program day to day:

• Auditing telehealth visits and chart notes
• Keeping reviewers calibrated
• Turning audit results into scorecards, reporting, and actionable recommendations

Our QA program runs on Rippit (formerly MaestroQA). You'll own the platform, including:

• Scorecard setup
• Review workflows
• Dashboards
• Reporting

A significant part of the job is finding where automation can take on volume, such as:

• Sampling
• Screening
• Flagging
• Reporting

This will start as an individual contributor and program manager role, with expectations to take on direct reports as the team grows.

Key Responsibilities

• QA Program Management:
  • Own the clinical QA program for all Lifeforce clinicians
  • Audit telehealth visits and chart notes against the Lifeforce Clinical Evaluation Form
  • Produce monthly QA scorecards for every established clinician
  • Escalate patient safety concerns to clinical leadership
  • Support ad hoc reporting and insights requests related to clinical QA
• Rippit Ownership, Reporting & Insights:
  • Act as owner and administrator of Rippit
  • Build and maintain QA reporting by clinician, visit type, membership type, and evaluation domain
  • Provide scorecard data and context for service delivery and performance conversations
  • Identify trends in QA results and make recommendations
  • Keep Rippit as the system of record for all clinical QA data
• Automation:
  • Identify and implement automation across the program
  • Validate automated outputs against human review
  • Protect reviewer time for reviews needing clinical judgment
• Standards & Calibration:
  • Maintain the Clinical Evaluation Form and align it with clinical SOPs
  • Write scoring anchors for each evaluation criterion
  • Build and maintain a calibration library of recorded visits and sample charts
  • Calibrate every reviewer before they score live reviews
• New Clinician Quality:
  • Lead QA for newly onboarded clinicians
  • Decide when each new clinician is ready for the standard monthly scorecard cycle
• Cross-Functional Partnership:
  • Work with the Clinical Onboarding & Training team to turn QA findings into training updates
  • Flag gaps in clinical SOPs and recommend updates
  • Partner with clinical leadership and People on documented follow-up

Qualifications

• Active, unrestricted MD, DO, NP or PA license in good standing
• 5+ years of clinical practice, including telehealth
• 2+ years in clinical quality work: chart audits, peer review, OPPE/FPPE, or clinical education
• Experience running a QA or audit program
• Hands-on experience administering a QA, audit, or review platform
• Comfortable with data: tracking metrics, building reports, spotting trends
• Working knowledge of preventive and metabolic care
• Clear written and verbal communication
• Self-directed and effective in a fully remote environment

Preferred

• Experience in longevity, concierge, or preventive medicine
• Experience using automation or AI tools in a QA or audit workflow
• Experience with Healthie, Nabla, or similar EHR and AI scribe tools
• Training in motivational interviewing
• Experience growing a function from a team of one

Traits for Success

• Presents findings clearly and specifically
• Trusted by clinical and operations teams
• Pairs findings with recommendations
• Organized and process-minded
• Keeps the member experience in mind
• Comfortable in a fast-moving, high-growth environment

Benefits

• Remote working environment
• Company-provided computer and other required equipment
• Generous benefits package including Healthcare, Dental, Vision, and Life Insurance
• Complimentary Lifeforce Membership for Full Time Employees
• $135,000 - $160,000 a year