[Hiring] Clinical Programs Pharmacy Technician @Humana

Role Description

As a Rx Clinical Programs Pharmacy Technician Representative 2, you will support Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs and medication therapy.

• Perform varied activities and moderately complex administrative/operational/customer support assignments.
• Assist in driving prescription drug optimization in cases where patients are taking multiple medications.
• Communicate effectively to drive health awareness with patients through Rx Education and targeted quarterly campaigns.
• Assist Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provide counseling.
• Make outbound and take inbound calls.
• Collect medication history information.
• Prepare members for a comprehensive medication review.

Qualifications

• Resident State Pharmacy Technician License OR National Pharmacy Technician Certification
• High School Diploma or equivalent
• Excellent communication skills both written and verbal
• Applied knowledge of insurance processing, customer service or call center processes and practices
• High speed hardwired internet and phone, minimum speed 20Mbps
• Must have a designated work area with a door that locks

Requirements

• Must have the flexibility to work any hours between 8:00am-7:00pm EST and holidays/weekends and overtime as needed.
• You must be on time, dressed appropriately, with your camera ON during 2+ weeks of training and for other meetings required by leadership.
• Attendance is vital for success; time off during your 180-day appraisal period is not permitted, except for Humana-observed holidays.

Preferred Qualifications

• Associate's degree or equivalent work experience
• Experience in mail order and/or retail pharmacy setting
• Ability to speak both English and Spanish fluently
• Previous call center experience in a pharmacy setting
• Strong communication and telephonic skills
• Ability to solve problems and encourage others in collaborative problem solving
• Self-directed, but also able to work well in a group
• A positive, proactive attitude, energetic, highly motivated and a self-starter
• Work ethic that is focused, accurate and highly productive

Referral Bonus Information

• Associates may receive a bonus for the referral of external candidates to this requisition, provided that all other eligibility requirements are met.

Scheduled Weekly Hours

• 40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,000 - $52,300 per year

Description of Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance and many other opportunities