[Hiring] Clinical Pharmacist @UnitedHealth Group

Role Description

The Clinical Team Manager (CTM) will report to the Associate Director of Stars within the Optum Enterprise Care Services department. The CTM directly supervises a team of 10-20 clinical pharmacists as they perform clinical consults with members of the UAH program. They will be responsible for working with our Operations team on the daily workflow ensuring we are staying on target for our yearly Stars goals for all metrics, ultimately helping our plans try to achieve 4 and 5 stars. They will be engaging and coaching their team members to meet or exceed established productivity and quality metrics. The CTM will work with their direct reports in utilizing the UHG Common language of Leadership (CLL) tool to select and achieve development goals and assist with developing future talent. They will be integral in identifying, hiring, and onboarding new talent for our team as we expand our model of care. Additionally, the CTM will be an integral part of our UAH team and work with varying disciplines in innovating new programs and initiatives to continue towards plan excellence. They will stay engaged throughout the process, helping the department reach the yearly goals together as a team.

Schedule for this position is Monday-Friday 9am - 5:30pm local time. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Leading and implementing day-to-day workflow priorities
• Developing staff. Drive employee engagement across the team and the department
• Hiring and onboarding of new team members
• Managing the team members’ day-to-day activities, to guide all team members to achieve or exceed production and quality metrics
• Coaching and performance improvement plans for team members who fail to meet established metrics
• Assist with various projects with the Program Management, Account Management, Quality, and Operations teams to improve program performance
• Lead training programs related to Productivity, Quality, Health Literacy, and Medicare Stars/HEDIS initiatives
• Working with Pharmacy Senior Leadership to adapt team plans and priorities to address business and operational challenges
• Communicating organizational priorities and vision to team members
• Covering day-to-day workflow priorities

Qualifications

• Doctor of Pharmacy degree or Equivalent Experience
• Active, unrestricted pharmacy license
• 5+ years of experience in Clinical Pharmacy Practice
• 3+ years of experience in Call Center
• 1+ years of experience in management (or equivalent senior clinical pharmacist experience)
• Experience with Medicare STARs & HEDIS Measures

Requirements

• MBA/MPH Degree
• Active, unrestricted pharmacy license in one of the states considered as Restricted (ID, KY, LA, MD, OR, TN, MD)
• Certified Geriatric Pharmacist
• Board certification by the Board of Pharmacy Specialties (BPS)
• Medication Therapy Management (MTM) Experience
• Proficient with Microsoft Word, Excel, Outlook, PowerPoint
• Bilingual in Spanish, Mandarin/Cantonese, Korean, or Vietnamese
• Proven excellent written and verbal communication and relationship building skills
• Demonstrated ability to work independently, as well as a member of a team
• Demonstrated ability to manage multiple complex, concurrent projects

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.