[Hiring] Clinical Payments Associate @Worldwide Clinical Trials

Role Description

The Clinical Payments Associate is an entry-level role designed for recent graduates or individuals seeking to begin a career in the clinical research industry. The role supports the Clinical Payments team by managing administrative and coordination tasks, responding to general payment-related queries, and maintaining accurate records within established systems and trackers. Clinical Payments Associates may be assigned to support either day-to-day activities or time-limited initiatives such as system migrations, depending on operational needs. This role provides broad exposure to clinical trial payment operations, financial workflows, and cross-functional collaboration within a CRO environment.

Key Responsibilities

• Day-to-Day Operations:
  • Monitor and triage incoming tickets in the Jira system, assigning them to appropriate team members.
  • Monitor and triage incoming emails, assigning them to appropriate team members.
  • Respond to general queries from sites, sponsors, and internal teams regarding payment status, remittance details, and system access.
  • Prepare and distribute remittance documentation and payment confirmations.
  • Maintain accurate records of ticket assignments, communications, and resolutions.
  • Support the Clinical Payments team with administrative tasks such as updating trackers and organizing documentation.
• Migration & Project Support:
  • Support system migration and study reconciliation activities by preparing data, maintaining trackers, and completing checklist-driven tasks under the supervision of senior Clinical Payments team members.
  • Assist with the collection, validation, and organization of study documentation required for migration or reconciliation activities.
  • Track progress, outstanding items, and responses from sites or internal stakeholders during migration activities.
  • Escalate issues, gaps, or discrepancies to senior team members for review and resolution.
  • Perform other duties as assigned.

Other Skills and Abilities

• Strong written and verbal communication skills in English.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Familiarity with Jira or other ticketing systems is an advantage.
• Team-oriented with a proactive and solution-focused mindset.

Requirements

• Bachelor’s degree in Life Sciences, Business, Finance, or a related field.
• No prior industry experience required; internships or administrative experience are an advantage.
• Demonstrated interest in clinical research, healthcare, or financial operations.
• Promotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.

Benefits

• We love knowing that someone is going to have a better life because of the work we do.