[Hiring] Clinical Operations Associate @CareDx, Inc.

Role Description

As a Clinical Operations Associate at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx.

You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our customers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts.

• Build and maintain strong relationships with physicians, clinical staff, and healthcare institutions to ensure seamless NavDx ordering, reporting, surveillance management, and overall customer satisfaction.
• Serve as a clinical and operational resource for provider offices by onboarding new customers, educating clinical teams, optimizing workflows, and supporting implementation of NavDx testing and surveillance protocols.
• Act as the primary point of contact for operational customer support, resolving inquiries related to test ordering, results reporting, reimbursement, provider portal access, and other service-related needs in a timely manner.
• Partner closely with the CLIA laboratory, reimbursement, Patient Navigation, Sales, and other cross-functional teams to ensure accurate order processing, timely specimen management, efficient claims processing, and uninterrupted patient access to NavDx testing.
• Monitor provider ordering patterns, longitudinal testing adherence, and surveillance utilization to identify gaps, recommend process improvements, and drive operational excellence across customer accounts.
• Lead initiatives to improve provider workflows, streamline ordering processes, increase provider portal adoption, and enhance the overall customer and patient experience.
• Partner with Sales to develop and execute 360° account strategies by conducting and supporting center-specific and provider-specific testing utilization reviews, longitudinal patient testing analyses, and surveillance adherence assessments to identify growth opportunities and improve patient outcomes.
• Maintain physician communication preferences and notification settings to ensure accurate and timely delivery of NavDx results and surveillance testing updates.
• Ensure the accuracy, integrity, and maintenance of customer and patient data across internal systems through diligent documentation, validation, and process compliance.
• Execute strategic and operational projects as assigned by Business Operations leadership to improve organizational efficiency and support company objectives.
• Maintain compliance with all applicable regulatory, quality, and privacy requirements, including HIPAA, CLIA, FDA regulations, and CareDx policies and procedures.

Qualifications

• Bachelor’s degree required, or equivalent combination of education and commensurate professional experience.
• 2-5 years of successful full-time work in a fast-paced environment with a focus on clinical operations or analytics.
• Experience working in commercial-stage, high-growth life sciences or diagnostics companies OR working in a physician office, clinic or hospital providing support for patients and healthcare providers.
• Effective communicator with demonstrated ability to engage with customers.
• Experience engaging with healthcare professionals (nurses, physician assistants, physician office staff) is highly beneficial.
• Consistently operates at the highest level of integrity and does not compromise ethical standards.
• Proficiency in Excel, Salesforce.com, and Tableau with the ability to analyze data, create reports, and manage dashboards.

Requirements

• Registered Nurse (RN) preferred.
• Direct experience working in oncology preferred.

Benefits

• Base salary range: $65,000 — $75,000 USD.
• This role may be eligible for additional discretionary bonuses/incentives and restricted stock units.

Company Description

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

Within CareDx's Specialty Oncology business, we are focused on improving the management of HPV-driven cancers through innovative diagnostic solutions.