[Hiring] Clinical Liaison @Mary Free Bed Rehabilitation Hospital

Role Description

The Clinical Liaison serves as a key representative of the Mary Free Bed Rehabilitation Hospital System. This role is responsible for evaluating, coordinating and facilitating appropriate referrals for acute inpatient rehabilitation. This position requires advanced clinical judgement, strategic outreach, and cross functional collaboration to ensure high-quality patient transitions and territory growth.

Essential Job Responsibilities

• Business Development:
  • Analyzes market trends and referral patterns of physicians and prioritizes time appropriately to increase business to drive increased census.
  • Works with Mary Free Bed marketing department to determine needs of patients and referral sources to capitalize on education opportunities through new collateral materials and presentations.
  • Develops and grows relationships with current and potential referral sources including case managers, therapists, provider and resident groups, and insurance case managers.
  • Develops and executes strategic outreach plans in collaboration with the system continuum access team.
  • Follows catastrophic cases throughout the assigned territory by rounding on appropriate call points with goal of incremental referral development.
  • As a member of the Access team, coordinate meetings and calls on key referring physicians to drive census growth.
  • Targets and builds relationships with catastrophic case managers.
  • Provides reporting trends and activity to Access Leadership Team emphasizing barriers to care with solutions to drive growth.
• Admissions:
  • For those referrals that are appropriate for admission to Mary Free Bed system: In collaboration with the acute care hospital staff, collects appropriate patient information and completes the Mary Free Bed documentation that is required for admission.
  • Provides patient and family education related to inpatient rehabilitation.
  • Collaborates with the referring hospital staff, inpatient staff and admitting physician to determine an admission plan, and to set a date and time that is appropriate for the patient and meets the needs of the referring hospital.
  • Completes the pre-admission screen in compliance with CMS requirements and assures that appropriate physician review and approval is completed prior to admission.
  • Develops and maintains effective working relationships with all referral sources. Facilitates professional communication with each employee of the referring hospital.
  • Encourages, coaches, and monitors teamwork and direct communication with co-workers to promote efficiency in process prioritizing throughput.
  • Acts on behalf of the MFB System to see patients for other MFB sites, gathers patient information and supports communication with key contacts.
  • Monitors customer satisfaction and facilitates problem solving with the admitting physicians, patients and families, and referral sources.
  • Maintains a high level of current knowledge about each referral hospital and the associated patient populations.
  • Develops and maintains excellent working relationship with Network and System Partners and their admissions team.
  • Maintains appropriate credentialing certification at all required facilities.
  • Works with Access support staff groups to ensure efficient processing and sharing of information to admitting teams at MFB.
• Other Job Responsibilities:
  • Maintains a high level of current knowledge about each referral source and the associated patient populations.
  • Completes other duties as assigned.
• Customer Service Responsibilities:
  • Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.
  • Promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
• Responsibilities in Quality Improvement:
  • Contribute by identifying problems and seeking solutions.
  • Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Qualifications

• Active degree in nursing, social work, physical therapy or occupational therapy.
• Applicable state licensure is required.
• Minimum of two years clinical experience in inpatient rehab, acute care, or post-acute setting.
• Proficient in clinical documentation in electronic medical record platforms.
• Strong interpersonal, organizational and communication skills, ability to educate and influence across disciplines.
• Valid driver’s license with no restrictions.

Requirements

• Previous experience working in a liaison, care management, clinical outreach or other access roles preferred.
• Experience working in inpatient rehab, LTACH, or SNF/SAR referral processes.
• Understanding of CMS guidelines and insurance authorization practices.
• Demonstrated ability to analyze territory metrics and referral data.
• Strong presentation skills and comfort speaking in front of key referral sources.
• Able to respond to highly variable workload demands.

Benefits

• Medical, dental, vision.
• PTO.
• 403b.
• Life Insurance.

Company Description

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the system with access to our unique standard of care.