[Hiring] Clinical Investigator Payment Associate @IQVIA

Role Description

The Clinical Investigator Payment Associate supports accurate and timely clinical site payments across the Americas portfolio. The role is responsible for defined payment processing, documentation review, reconciliation, issue follow-up, and communication activities using established procedures and controls. The position handles routine to moderately complex work with regular guidance and escalates non-routine, high-risk, or ambiguous matters.

• Process investigator, site, and vendor payments in accordance with Clinical Trial Agreements (CTAs), approved budgets, and company procedures.
• Review contracts, invoices, and supporting documentation to ensure accuracy and completeness.
• Reconcile payment transactions, investigate discrepancies, and escalate complex issues when required.
• Communicate with sites, vendors, and internal stakeholders regarding payment status, documentation, and issue resolution.
• Maintain accurate payment records, trackers, and audit-ready documentation throughout the study lifecycle.
• Monitor payment timelines, aging items, and outstanding actions to ensure service level commitments are met.
• Support purchase requisition, purchase order, and Accounts Payable activities.
• Collaborate with Clinical Operations, Site Contracts, Finance, Accounts Payable, and external payment providers to resolve payment-related inquiries.
• Ensure compliance with company controls, financial procedures, confidentiality requirements, and country-specific regulations across the Americas.
• Identify recurring issues and contribute to continuous process improvement initiatives.
• Utilize payment and clinical trial systems such as Oracle CTMS, Veeva, SAP, and Microsoft Office tools to support daily operations.
• Partner effectively with stakeholders across North America and Latin America.

Qualifications

• Related field studies, Bachelor´s Degree completed is preferable.
• Advanced English level, both written and spoken.
• Native local language (Portuguese).
• At least 2 years of experience in site payment activities supporting clinical research, clinical trials. This is mandatory.
• Proficiency in CTMS and Excel.
• Home based role.

Company Description

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.