[Hiring] Clinical Intake/Enrollment Specialist for Care Management @Harris Computer

Role Description

Esrun Health seeks talented and motivated individuals to join our Clinical Intake Team as Enrollment Specialists, working with our clients to help ensure their eligible patients have the opportunity to understand and enroll in the Care Management programs offered by their practice provider. You will have the opportunity to work in a fast-paced environment with a team of like-minded individuals.

This is a Part-Time remote position requiring no travel. This is a 1099 Contractor position. This is NOT an hourly position.

Compensation Structure

• Part-time – reasonable expectation of 20-30hrs/wk. to meet quota
• Required Quota for base pay + commission rates:
  • 300 outreach attempts (calls/texts) with a minimum of 10 documented enrollments per pay period.
  • Two Pay Periods per month:
    • 1st - 15th (paid on 7th of next month)
    • 16th through end of each month (paid on 22nd of following month)
• Base Pay = $280 + $100 for the minimum 10 enrollments = $380/pay period
• Any enrollments documented over the minimum of 10/pay period are paid out at the rates listed below in the commission tier portion.
• If quota is not reached, contractor will receive $10 per enrollment ONLY.

Commission Tier Structure

• <15 enrollments: $10
• 15-19 enrollments: $11
• 20-29 enrollments: $12
• 30-39 enrollments: $13
• 40 and up: $14

Examples of Base/Comm Structure

• Meets quota:
  • 341 outreach attempts = minimum outreach quota met
  • 17 successful enrollments documented
  • $280 base pay + $187 (17x $11) = $467
• Does not meet quota:
  • 211 outreach attempts (minimum of 300 not met)
  • 17 successful enrollments documented
  • $0 base pay + $170 (17x $10) = $170

Qualifications

• High School Diploma or Equivalent
• Strong Customer Service Skills
• Sales Acumen preferred but not required
• Healthcare knowledge preferred but not required
• Excellent attention to detail and ability to maintain accuracy
• Exceptional organizational, communication, and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment

Requirements

• Properly interview and enroll patients in the Care Management program (CCM, PCM, RTM, RPM) applicable to their practice
• Manage a queue of eligible patients to be enrolled
• Expedite enrollments as efficiently as possible
• Work on assigned patient lists and complete them within the timeline provided
• Ensure that all enrollment documents are completed accurately and in the patient chart
• Keep detailed and accurate call logs of all transactions and the status of each call
• Explain the Care Management program in an informational, influential, concise, and personable manner
• Articulate warm and professional etiquette when speaking on the phone to patients
• Ability to be creative in delivering education to patients, while tailoring to showcase the benefits of the program
• Natural ability to express empathy with a patient-focused mindset and engagement
• Attend regularly scheduled meetings (i.e., morning huddles, weekly updates, etc.)
• Proven ability to work within a team dynamic and be a leader
• Possess a high-quality of data entry skills with the ability to multi-task
• Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype, Microsoft TEAMS)
• HIPAA compliant use of computer access (need to know only) to facilitate patient care
• Will be able to consistently deliver high call volume, spending more than 80% of your time on the phone
• Meet production goals based on part-time hours (reasonable expectation of a minimum of 20hrs/week to meet quotas)
• Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics