[Hiring] Clinical Informatics Specialist @HealthCare Logic Pty

Role Description

This is a permanent, full-time role, fully remote and open to candidates anywhere in Australia. This role sits within the Customer Experience team and works closely with Product, Engineering, Clinical Solutions and Installations to ensure customer data is accurately represented within SystemView.

You own the validation and integrity of customer data across the platform, from new deployments through to live customers. You are the bridge between how a hospital actually works and how its data is represented in our platform, translating between clinical and operational teams on one side and our product and engineering teams on the other.

It is a hybrid role. You need to understand hospitals, talk easily with the people who run them, and be technical enough to interrogate data, work through mapping logic, and specify what needs to change.

This role plays a critical part in building customer trust, supporting successful go-lives, and ensuring confidence in the operational insights.

Key Responsibilities

• Lead data validation on new deployments, reconciling source-system data against SystemView domain by domain to an agreed level of accuracy before go-live.
• Examine source-to-target mapping and individual data fields, defining and refining mapping logic and business rules in partnership with customer and internal teams.
• Facilitate validation sessions with customer clinical and operational staff, run and compare data extracts, resolve discrepancies, and provide sign-off prior to production go-live.
• Act as the first point of diagnosis when a live customer reports a data issue — reproducing, investigating, and determining root cause across mapping, product, source data, or expected system behaviour.
• Translate findings into clear, well-specified requirements that engineering can act on, and validate fixes before they return to the customer.
• Own mapping-change requests when hospitals restructure wards, facilities, units, or clinics.
• Serve as the connective owner of data validation and quality across Customer Success, Clinical Solutions, Installation, Product, Engineering, and Support, keeping issues moving to resolution.
• Provide Product and Engineering with clear signal on defects versus mapping or source-data issues, and feed operational insights back to inform platform improvements.
• Build trust with hospital stakeholders, from data and informatics staff through to senior clinical and operational leaders, explaining data behaviour in plain language.

What Success Looks Like

• Data is validated to an agreed level of accuracy before every go-live.
• Customer-reported data issues are triaged quickly and reach engineering as clear, actionable specifications.
• Fewer issues stall while waiting on unclear information or customer input.
• Technical teams spend less time translating customer issues, and more on building and fixing.

Qualifications

• We are open to two routes in: a clinical or health-information professional who has moved into analysis and systems, or a health-service analyst or informatics specialist with deep hospital exposure.
• A strong understanding of how hospitals work: patient flow, clinical and operational workflows, and healthcare terminology.
• A clinical, health-information or health-service background.
• Excellent communication and relationship skills; able to build trust quickly and explain complex data issues simply to both clinical and technical audiences.
• Hands-on data literacy: comfortable interrogating data, understanding source systems, working through mapping logic and writing clear specifications.
• Familiarity with hospital source systems such as EMR or PAS.
• A structured, methodical approach to validation and problem diagnosis.
• Able to work autonomously across multiple teams and drive issues through to resolution.

Desirable

• Prior experience in EMR or PAS implementation or support, or in a health-service digital health, informatics, patient flow or health information unit.
• A formal qualification in health informatics, health information management, nursing or a related field.
• Experience in a healthtech, SaaS or software vendor environment.

Benefits

• Competitive base salary and benefits.
• Opportunity for career growth within a rapidly scaling leader in hospital intelligence.
• Collaborative and supportive team culture.
• Opportunity to travel.
• Flexible work environment.

How to Apply

This is a remote role, open to candidates anywhere in Australia, with occasional travel for customer engagements. To apply please submit your current CV and cover letter. Please note applicants must have a legal right to work in the Republic of Ireland and answer all of the prerequisite screening questions.

At HealthCare Logic we celebrate diversity and strive to create an inclusive environment where all individuals feel valued and empowered. We encourage applications from candidates of all backgrounds, including those from underrepresented groups, to join our dynamic team.