[Hiring] Clinical Implementation Specialist @Castor

Role Description

As a Clinical Implementation Specialist, you own the end-to-end delivery of high-quality clinical study builds, acting as a proactive consultant to our clients. You will leverage deep product expertise to advise clients on best practices for CDMS, eCOA, patient-facing interfaces, and decentralized protocol workflows, ensuring they extract maximum value from the Castor platform.

Qualifications

• Proven track record working within the pharma, contract research organization (CRO), or eClinical software sector.
• Deep understanding of clinical trial processes, study startup frameworks, and standard clinical data management structures.
• Direct experience with study operations, nursing, or clinical site administration that informs your understanding of real-world workflow challenges.
• Solid analytical skills dealing with software configuration, with an interest in or exposure to automated tools, APIs, or AI-driven workflows.
• Familiarity with vital clinical guidelines, including ICH-GCP, FDA 21 CFR Part 11, and relevant GXP compliance regulations.

Requirements

• Lead the consultation phase and own the build configuration lifecycle end-to-end, actively challenging study configurations early in the process to remove technical bottlenecks and structural errors.
• Manage scope and timeline parameters efficiently, working alongside project management to identify out-of-scope client requests and maintain aggressive delivery cycles.
• Guide client stakeholders seamlessly through user acceptance testing, acting as the primary subject matter expert to resolve complex technical queries.

Benefits

• Unlimited annual leave with a 25-day minimum; we expect you to take time off.
• Downtime weeks: Once a quarter, the whole company shifts gears for deep focus, learning, or catching up.
• AI-first culture: Tools and training to ensure you’re spending your energy on high-value work.
• Real ownership: Options through our Employee Stock Option Plan (ESOP).
• Comprehensive wellbeing: Free access to mental health resources, specialized sleep courses, and a budget for your home office.
• Annual bonus: A guaranteed "Happy Holidays" bonus every December.