[Hiring] Clinical Excellence Manager @Outset Medical

Role Description

The Clinical Excellence Manager provides tactical support to sales, service, clinical, and marketing efforts with a focus on clinical application, program and clinician education, and product training for the Tablo Hemodialysis System and Outset Medical. This role supports customers across California and Hawaii, with a preferred location of Los Angeles, California.

• Serves as the primary point of contact for assigned customers, supporting ongoing engagement, responsiveness to clinical needs, and day-to-day program execution.
• Provides hands-on clinical execution support for assigned customer accounts, including program implementation, go-lives, training, and post-implementation follow-up across acute, post-acute, and home environments.
• Delivers clinical application support and clinician education related to the Tablo Hemodialysis System, ensuring customers are equipped to operate a safe, effective, and compliant dialysis program.
• Prepares for and participates in Clinical Business Reviews (CBRs) for assigned accounts, including gathering relevant clinical and operational data, supporting data presentation, and engaging in performance conversations aligning with site strategic priorities with customer stakeholders.
• Conducts regular customer site visits to support program adoption, reinforce clinical best practices, and identify opportunities to improve care quality, workflow efficiency, and overall program performance.
• Actively engages with case management and discharge planning to enhance patient flow and throughput as appropriate.
• Partners with Sales, Service, Clinical, Marketing, and other internal teams to support coordinated customer execution and address customer needs.
• Participates in internal escalation processes when customer issues arise, supporting investigation, communication, and resolution in collaboration with internal partners.
• Ensures all assigned customers have sufficient consumable inventory to ensure treatment continuity and drives workflow efficiency improvement to drive utilization.
• Reviews, revises, and refines programmatic offerings utilizing the latest research and best practices.
• Maintains working knowledge of Outset products, clinical programs, policies and procedures, and applies this knowledge consistently through customer interactions.

Qualifications

• Bachelor's degree in nursing.
• 2+ years of dialysis experience or related field.
• Knowledge in compliance regulations and standards.
• Strong communication and leadership skills.
• Familiar with developing a business plan and ROI.
• Familiar with the health system accreditation process.
• Familiar with process and quality improvement background.
• Competent in translating data and analytics into action plans.
• Ambition to leverage clinical expertise to advance the business objectives.
• Display enthusiasm, ambition, and a strong work ethic.
• Must show ability to excel in a high-energy, fast-paced environment.
• Must be detail oriented with excellent analytical and problem-solving skills.
• Must thrive in a collaborative, cross-functional work environment.
• Maintain a sense of urgency, work effectively under pressure, and be able to multi-task.
• Must be goal-oriented and committed to driving initiatives to resolution.
• Excellent interpersonal skills with the ability to persuade decision makers.
• Strong work ethic as an individual and on a team.
• Working knowledge of Word, Excel, and PowerPoint applications.
• Must be willing to travel extensively (up to 75%).

Desired Qualifications

• Home Hemodialysis experience strongly preferred.
• Direct patient care preferred.
• Experience with insourced Tablo dialysis delivery and direct patient treatment on Tablo preferred.
• National nursing certification preferred.
• Nursing leadership experience preferred.
• BLS & ACLS required. If not upon hire, within the first six months.

Salary Range

• SF Bay Area Salary Range: $119,000 — $161,000 USD
• National Salary Range: $107,000 — $145,000 USD

Company Culture

At Outset, we believe every person matters. Every Outsetter, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills, and we find joy in working together for a common goal.

We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU, our future Outsetter. At Outset, we’ve designed a professional world that our employees are honored and impassioned to belong to, one that offers challenge, the ability to collaborate with great people, and opportunities to build skill and expertise in a fulfilling career.

An opportunity at Outset Medical won’t just be about finding a job. Our culture revolves around the principles of moving farther, faster, together, so working here feels like a masterclass in peak performance, for individuals and teams.