[Hiring] Clinical Documentation Reviewer @ISTA Personnel Solutions

Role Description

We are seeking a detail-oriented and empathetic ABA Clinical Documentation Reviewer to ensure clinical session notes meet insurance billing standards and provide constructive feedback to field clinicians.

PLEASE NOTE:

• Working Hours: Mon – Fri, 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African Time). These working hours are subject to change depending on daylight savings and/or operational requirements.
• Work Environment: Fully remote role.
• You will be required to work on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Key Responsibilities

• Review session notes completed by RBTs and BCBAs for accuracy, completeness, and compliance.
• Identify missing information, inconsistencies, or documentation errors.
• Ensure clinical notes meet required standards for insurance billing.
• Provide clear, respectful, and constructive feedback to clinicians.
• Communicate areas of concern with professionalism and emotional intelligence.
• Track and follow up on corrected documentation where necessary.
• Maintain organized and accurate records of quality reviews.
• Collaborate with internal and clinical teams to support documentation standards.

Qualifications

• Previous experience in ABA therapy required; clinical ABA experience highly advantageous.
• Strong understanding of ABA documentation standards and insurance compliance.
• Excellent verbal and written communication skills.
• High emotional intelligence with the ability to provide gentle, professional feedback.
• Detail-oriented with strong analytical skills.
• Highly organized and able to manage workflow independently.
• Basic computer literacy, including MS Office and Outlook.

Requirements

• If you are not contacted within 14 working days, please consider your application unsuccessful.