[Hiring] Clinical Care Coordinator @Gentiva

Role Description

We are looking for a Remote Clinical Care Coordinator to join our team. This work-from-home telephonic nurse role reports directly to the Director, Contact Center. The Clinical Care Coordinator is responsible for providing expert support in post-acute care navigation and serving as a knowledgeable resource on our services, including home health, hospice, and palliative care.

The Clinical Care Coordinator ensures continuity of care for patients transitioning into or out of our services, determines appropriate levels of care, and educates patients and families on available post-acute care options. This position plays a critical role in connecting patients with the right services while ensuring a seamless, compassionate experience.

The schedule is:

• Saturday & Sunday 8pm to 8:30am
• Friday 12am to 8:30am
• Thursday 11am-7pm

Key Responsibilities

• Serve as the main point of contact for patients and families transitioning from or seeking post-acute services.
• Make clinical level-of-care determinations using discussions, medical records, and other clinical data.
• Provide patient education and guidance on home health, hospice, palliative care, Medicare coverage, billing, and other healthcare resources.
• Act as a customer advocate throughout the referral process to ensure timely responses and maximize admissions conversion rates.
• Coordinate follow-up and track referral outcomes to ensure high-quality care transitions.
• Utilize multiple tools and methods to provide patient options and recommendations regarding post-acute care.
• Assist in the admissions process, supporting patients who meet requirements and ensuring satisfaction with services.
• Maintain awareness of departmental performance objectives and patient satisfaction goals.

Qualifications

• Associate degree required; Bachelor’s degree preferred.
• Minimum of 3 years of post-acute care experience.
• Home health and hospice experience strongly preferred.
• Licensed Registered Nurse (preferred) or LPN with active professional licensure in a compact state (must be willing to obtain additional state licensure as required).
• Strong knowledge of home health, hospice, and palliative care services.
• Excellent communication, analytical, and customer service skills.
• Strong computer and technology skills; proficiency in Microsoft Office Suite.

Benefits

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund
• Medical, Dental, Vision Insurance (Full-Time)
• Mileage Reimbursement or Fleet Vehicle Program (Full-Time)
• Generous Paid Time Off + 7 Paid Holidays (Full-Time)
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) (Full-Time)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) (Full-Time)
• Free Continuing Education Units (CEUs) (Full-Time)
• Company-paid Life & Long-Term Disability Insurance (Full-Time)
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC) (Full-Time)

Legalese

• This is a safety-sensitive position.
• Employee must meet minimum requirements to be eligible for benefits.
• Where applicable, employee must meet state specific requirements.
• We are proud to be an EEO employer.
• We maintain a drug-free workplace.