[Hiring] Clinical Applications Specialist @GE HealthCare

Role Description

As the Clinical Application Specialist (CAS), you will deliver technical and clinical expertise within the Patient Care Solution portfolio by providing excellent education and training support to clinical end-users. The CAS is a clinical expert supporting the pre-sale product demonstrations (or clinical trial support), as well as post-sale installation, training and/or customer service activities to support sales objectives for their geography. Responsibilities may also include ongoing post-sale customer support including on-site clinical in-servicing and go-live support.

This role will support our operations across the country, ensuring consistent and high-quality service delivery. While the position involves national responsibilities, it will be primarily based in Quebec (QC).

At GE HealthCare, we’re building a healthier world by delivering innovative medical technologies and digital solutions that matter. As a Clinical Application Specialist (CAS), you’ll play a critical role in transforming clinical workflows and enhancing patient care by supporting the adoption and optimization of our peri-operative & digital solutions.

This is your opportunity to be a trusted clinical partner—educating, training, and empowering healthcare professionals across Canada while collaborating with cross-functional teams to drive customer success.

Note: This role requires fluency in both French and English, including strong verbal and written communication skills in both languages.

Responsibilities

• Serve as a subject matter expert in the Peri-Operative care areas.
• Support clinical end user adoption to GEHC Patient Care products including:
  • Anesthesia & Respiratory Care
  • Centricity High Acuity clinical information system
  • Peri-Operative Patient Monitoring solutions
• Advance new product (NPI) features & techniques; partner with customers in developing training plans/strategies that support new product assimilation.
• Coordinate, schedule, and execute clinical system training, monitor, and report on training outcomes. Training may be conducted onsite at customer facility and/or virtually.
• Work in close collaboration with Product Marketing Team, identify customer satisfaction opportunities, issues, assist in escalations, problem determination and specialty training requests.
• Develop meaningful relationships with key opinion leaders (KOLs).
• Participate in install base upgrade programs, proactive strategic customer touchpoints.
• Drive sales process by conducting clinical product demonstrations and onsite evaluations.

Qualifications

• Associate degree or equivalent with 3+ years of Anesthesia technical/clinical industry experience.
• Must be a Registered Respiratory Therapist (CSRT, Provincial body) with Anesthesia Assistant as a Preferred qualification.
• Deep understanding of clinical education training and associated process implementation.
• Demonstrated experience delivering complex information and modifying messaging based on audience.
• Willingness to travel extensively 60+% within a region (including overnights and some weekends) within the US and Canada via multiple modes of transportation (car, air travel, & train, etc.).
• Willingness to submit to a check of your driving record.
• Comply to GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• It is a condition of hire that any new employee or contract worker that will provide products or services to a GE HealthCare customer facility are fully vaccinated and provide proof of vaccinations.

Desired Characteristics

• The ideal candidate will live in Central Quebec * Greater Montreal Area.
• Strong oral and written communication skills.
• Ability to document, plan, market, and execute programs.
• Strong presentation skills (public speaking and lecture experience desired).
• Willingness to adopt new technologies such as virtual facilitator skills.
• A team player with a strong work ethic, demonstrating willingness to do more to achieve shared outcomes.

Requirements

• Diplôme d’études collégiales ou équivalent avec au moins 5 ans d’expérience clinique en anesthésie ou en soins respiratoires.
• Certification de Thérapeute respiratoire autorisé (membre OPIQ, CSRT et permis provincial requis).
• Maîtrise du français et de l’anglais, à l’oral comme à l’écrit — obligatoire.
• Solide compréhension des méthodes de formation clinique et de mise en œuvre des processus.
• Capacité démontrée à communiquer des informations complexes à divers publics.
• Disponibilité à voyager fréquemment (60 % et plus), y compris les nuitées et certains week-ends.
• Permis de conduire valide et dossier de conduite sans infraction.
• Conformité au système de gestion de la qualité de GE HealthCare et aux exigences de vaccination.

Benefits

• Relocation Assistance Provided: No