[Hiring] Clinical Applications Specialist @Samsung HME America Inc

Role Description

We are seeking a Clinical Applications Specialist to support the Ultrasound Women’s Health Market. This role provides clinical and technical expertise throughout the sales cycle and post-sale process, partnering with Sales Representatives, Dealers, and the Channel Sales Manager to drive growth and deliver exceptional customer experiences. Prior experience supporting the Women’s Health Commercial Market is preferred.

• Deliver clinical and technical instruction during the ultrasound sales cycle and post-sale process to internal and external customers, including on-site visits with physicians and sonographers.
• Conduct professional ultrasound product demonstrations and post-installation training to customers’ clinical staff.
• Persuasively demonstrate and communicate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling and expertise.
• Provide clinical and technical support at trade shows and professional conferences.
• Collaborate with the product management and service teams to share field feedback and improve product performance.
• Support the sales and service teams with clinical expertise and customer engagement strategies.
• Monitor customer satisfaction post-installation and proactively address concerns.
• Ensure escalation situations are managed and resolved promptly and professionally.
• Assist with basic on-site troubleshooting to resolve service-related issues quickly.
• Perform other duties as assigned.

Qualifications

• RDMS certification required; (OB/GYN and Fetal Echo); must possess excellent knowledge of the technical and clinical aspects of diagnostic ultrasound.
• 4-10 years of clinical ultrasound experience in MFM, Ob/Gyn and Fetal Echo applications required.
• Skilled in 2D, 3D and Color Doppler across applications.
• Must be able to be compliant with hospital credentialing requirements.
• Previous commercial experience as a Clinical Applications Specialist preferred.
• Strong market knowledge and competitive attitude.
• Strong presentation skills and the ability to perform clinical and product training to all levels of customers.
• Ability to travel on short notice and stay overnight as needed.
• Must be self-motivated, results-oriented and team-focused.
• Must possess strong verbal and written communication skills.
• Ability to thrive in a fast-paced, demanding environment.

Requirements

• Must be excellent with technology, able to present using a laptop and demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome.
• Willingness to travel internationally, overnight, and on weekends with 75% travel required.
• Must have a valid driver’s license and satisfactory driving record; background and drug testing (pre‑ and post‑employment) is required.
• Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds.
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Must be able to sit and/or drive for long periods of time when travelling.
• Must be able to stand for long periods of time (8-15 hours) for multiple days.
• Regularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).
• Interaction with x-ray devices; for this reason, strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation.
• The noise level in the work environment is occasionally very loud.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.

Benefits

• Medical (Blue Cross Blue Shield): 5 PPO Plans (with up to 95% employer contribution)
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
• Vision (Blue Cross Blue Shield): 100% company paid
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
• 401k Retirement (Fidelity): 100% company match up to 5%
• Tax Deferred Health Care Savings Programs
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
• Generous paid time off, tuition reimbursement, and more!