[Hiring] Clinical Applications Consultant @Werfen

Role Description

Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.

Individuals with previous lab experience such as Medical Technologist (MT), Medical Laboratory Technician (MLT), etc. will be highly considered. This Application Consultant will focus on our autoimmune client base. Territory consists of All of the New England States and a portion of New York.

Responsibilities

• Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM).
• Coordinates the instrument go-live process with internal and customer stakeholders.
• Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance.
• Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products.
• Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems.
• Achieves/maintains a comprehensive knowledge of regulatory requirements.
• Responsible for knowledge and competency regarding Data Management Systems (including presales, and post-sales support activity).
• Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support.
• Performs product demonstrations.
• Participates in seminars, workshops and convention exhibit activities as requested by Management.
• Develops/maintains an account list and calls on each according to required frequencies.
• Maintains aspects of Werfen Customer Databases and Property Accountability Documents.
• Manages and controls personal travel and expense budget.
• Prepares forecasts and other monthly reports as required by management.
• Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work.

Qualifications

• Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred.
• Minimum of 2-3 years’ work experience in a lab or clinical setting.
• Strong computer skills (Word, Excel and PowerPoint).
• Fluency in English Required.

Requirements

• Approximately 80% of time travel required.

Benefits

• Medical, dental, and vision insurance.
• 401k plan retirement benefits with an employer match.
• Paid vacation and sick leave.
• Eligibility for participation in a commission plan for sales roles.
• Eligibility for a performance-based bonus for management and select professional roles.