[Hiring] Clinical Adoption Analyst @Lifepoint Health

Role Description

The Clinical Adoption Analyst educates providers and others in Medical Group Services practices on documentation within the EHR system, focusing on supporting workflow and meeting quality and regulatory standards using course material and training guidelines developed by others. Serves as first line of support for issues. Manages provider scheduling following the Lifepoint scheduling guidelines.

A Clinical Adoption Analyst who excels in this role will:

• Train providers and clinical staff on Lifepoint standard use of the athena clinical system and communicate and resolve issues for clinicians, vendors, and team members when needed.
• Assist and act as first point of contact for clinicians as they use supported ambulatory systems to manage patient care.
• Review known issues and receive new issues from users.
• Communicate to vendors, market leadership, Service Now, etc. as required.
• Demonstrate proficiency with Lifepoint supported applications and develop a strong understanding of current clinical and business processes, practices, and workflows in order to effectively train users.
• Participate in training and work with end users and the respective systems vendors.
• Provide go-live support for providers and clinical staff during go-live and provide ongoing end-user and new employee training.
• Coordinate training logistics and utilize training communication plans to provide an awareness of educational offerings, procure supplies and materials, and manage scheduling and registration for classes.
• Participate in change management regarding fixes and enhancements, to assist staff in adopting new functionality and workflows and participate in coordination and communication of system updates and changes.
• Conduct specialized training such as new employee orientation, mock-up, etc., as required or assigned by management.
• Provide on-site support during high peak time initials go-lives, optimizations, and for new functionality.
• Collaborate with the project team to populate and establish training environments for training activities.
• Serve as division liaison for new provider and department additions.
• Assist local market leadership with gathering forms and timely submission for the athena build.
• Serve as division liaison for data import requests.
• Working with vendors and local market leadership, coordinate extracts, timely imports, and validation testing and review of imported data.
• Coordinate campaigns for each market including regular campaign schedules and custom requests.
• Review known issues and receive new issues from users.
• Communicate to vendors, market leadership, Service Now, etc. as required.
• Serve as the primary contact for scheduling issues/requests.
• Working with leadership and practice managers, create and manage scheduling templates and online presence of the provider’s schedules following the Lifepoint scheduling guidelines.
• Provision system access to all end users in alignment with all regulatory and compliance requirements.
• Support single sign-on with EMR Vendor, HSC security, local IT, and users.
• Ensure users are in proper local roles, both clinical and billing.
• Audit the roles regularly.
• Assist with vendor management of user access processes for EMR systems.
• Ensure SLAs are met, appropriate documentation for requests are stored, and termination requests are processed timely.
• Perform other duties and tasks as requested within the scope of the department’s purview.

Qualifications

• High School Diploma or GED equivalent.
• 1+ years of relevant experience; 1 year of Athena experience required.
• Medical Assistant preferred.

Requirements

• Overnight travel (up to 50%) by land and/or air.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave, and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance, and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.