[Hiring] Clinic Referral Assistant Receptionist @Waverly Health Center

Role Description

Provides indirect patient care services, under the direction of a provider, that meet the psychosocial, physical, and general aspects of care. Communicates with providers and team members about status of patient appointments/testing/procedures, including any follow up needed.

Essential Duties and Responsibilities

• Schedules referral appointments for patients to specialists/agencies as directed, faxing appropriate information, which will provide continuity of care for the patient.
• Schedules testing/procedure appointments for patients as directed, faxing appropriate orders and documents.
• Utilizes appropriate referral procedure to agencies which will provide continuity of patient care, and acts as a resource to staff and families.
• Communicates appointment information and instructions to patients in a timely manner and in a way patients are able to understand.
• Uses tact, patience, and understanding when dealing with patients. Treats them with respect and dignity at all times.
• Contacts insurance companies per phone or online website submission to obtain prior authorization before procedures with this requirement.
• Effectively communicates with patients, families, providers, outside agencies, and hospital personnel regarding patient’s hospitalization or clinic visit.
• Provides teaching for patients and family members. Adapts teaching to a language and style understood by all parties. Reinforces teaching as needed.
• Works with other members of the nursing services staff to maintain the continuity of care of the clinical patient.
• Collaborates with other nursing medical staff for continuity of care.
• Maintains patients’ electronic records, accurately documenting in a timely manner and ensuring confidentiality at all times.

Qualifications

• 3-5 years of healthcare experience preferred.
• Previous experience in a clinic setting preferred.
• Ability to learn and navigate computer systems including the online training modules, the employee timesheet, and the performance appraisal system.
• Must be able to read, speak, and write fluent English.

Requirements

• Sitting – Approximately 70% of shift.
• Standing – Approximately 10% of shift.
• Walking – Approximately 10% of shift.
• Lifting – Approximately 35 pounds. Must use, and require staff to use, when in hospital and pre-hospital settings, proper body mechanics and ergonomics and, as applicable, lifting/moving devices.
• Twisting – Infrequent.
• Bending – Moderate.
• Squat/Kneel – Approximately 10% of shift.

Work Environment

• May come in contact with hazardous chemicals or treatment modalities.
• The possibility exists of exposure to communicable disease due to working in a healthcare environment.
• Involvement in patient care may result in unavoidable work-related illnesses.

Company Description