[Hiring] Clinic/Practice Assistant @Mass General Brigham

Role Description

Located at 541 Main Street in South Weymouth, our call center team is an integral part of a large multispecialty Ambulatory Practice with multiple locations across the South Shore. At the heart of everything we do is a commitment to putting patient care first. Our dedicated team includes physicians, nurse practitioners, physician assistants, nurses, and support staff, all working together to provide prompt, expert, and compassionate care. Whether addressing general health maintenance or managing complex medical conditions, we prioritize each patient’s well-being.

We are seeking a full-time, 40-hour Call Center Representative to join our team! The ideal schedule for this role is Monday to Friday, from 8:30 AM to 5:00 PM. In this role, the Call Center Representative will support our multidisciplinary team by handling a high volume of inbound calls, averaging approximately 75-120 calls per day while providing exceptional service to our patients and ensuring their needs are met in an efficient and timely manner.

For training purposes, it will be required to work 100% onsite for the first three weeks, then once training has concluded, you will work remotely.

Qualifications

• High School Diploma or Equivalent required
• Certified Medical Administrative Assistant [CMAA] preferred
• Office experience 2-3 years required
• Proficiency with all Office Suite
• Knowledge of office operations and standards
• Understanding of office procedures, including filing, copying, scanning, printing, and faxing
• Ability to use the phone system and manage non-routine phone calls
• Effective written and verbal communication skills
• Understanding of written sentences and paragraphs in work-related documents
• Time management skills to manage multiple tasks effectively
• Well-organized with good time management skills

Requirements

• Work 100% onsite for the first three weeks of training
• Handle a high volume of inbound calls, averaging approximately 75-120 calls per day
• Deliver timely, efficient, and high-quality customer service

Benefits

• Competitive base pay
• Comprehensive benefits
• Career advancement opportunities
• Differentials, premiums, and bonuses as applicable
• Recognition programs designed to celebrate contributions and support professional growth