[Hiring] Client Care Counsellor @Spectrum.Life

Role Description

We are looking for a proactive, reliable, and fully accredited Psychotherapist/Counsellor to help us provide access to professional services while also overseeing other individuals engaging in the service. The role of the EAP Client Care Counsellor is suited to fully accredited Psychotherapists / Counsellors. This role will require:

• Provision of in the moment support
• Evaluation of the client’s needs
• Conducting screening assessments
• Assessing for any immediate risk
• Performing crisis containment
• Signposting to any helpful resources

Schedule:

• After 3 weeks of fully paid training, delivered fully remote from Monday to Friday 9am to 5pm
• The set schedule will be either 3 × 10-hour shifts or 4 × 10-hour shifts
• 1 weekend day worked (either Saturday or Sunday) as a fixed part of the schedule

Qualifications

• A recognised qualification in Counselling or Psychotherapy
• Minimum 450 post-qualified accrued counselling hours (supervisor verification may be requested)
• Full accreditation with a recognised professional body: BACP, IACP, PSI, BPS, UKCP, BABCP, ACP, EAPA, COSCA, CORST, NCPS, or APCP — pre-accredited, student and individual membership cannot be accepted
• Confident digital literacy: ability to work across multiple systems simultaneously and learn new software quickly, adapting to new platforms as they are introduced
• Comfortable working to call volume and quality targets alongside clinical responsibilities
• Strong empathy and active listening — the ability to build a therapeutic relationship quickly, over the phone
• Flexibility to work shifts including evenings and one fixed weekend day per week
• Experience working with a variety of clients reflecting a wide range of clinical presentations
• Experience conducting screening assessments and clinical risk assessments
• Strong risk assessment skills: suicide and self-harm, child welfare, substance use
• Good understanding of confidentiality, safeguarding, and your professional responsibilities
• Strong work ethic and professionalism
• Ability to work over the phone and through chat
• Strong interpersonal and communication skills
• Confidential working environment: clinicians must be able to work from a private, confidential space to ensure client conversations remain secure and aligned with professional counselling standards
• Strong and reliable internet connection for fully remote working

Requirements

• Experience in a previous EAP service
• Experience delivering short-term or solution-focused models, including CBT-informed approaches
• Experience working on crisis or support phone lines

Benefits

• Competitive salary (Dependent on experience)
• Fully remote — work from anywhere in the UK or Ireland
• 25 days annual leave
• Access to Spectrum.Life’s own 24/7 EAP and full wellbeing support platform — because your wellbeing matters too
• Opportunity to work in a strength based and inclusive way and contribute to a bigger shift in changing societal attitudes towards mental health and wellbeing
• One hour of individual clinical supervision per month with an in-house supervisor
• Opportunities to develop your skills and expertise through training and ongoing support
• The chance to contribute to the development and shaping of a new and exciting service
• Extensive list of employee perks and benefits: Employee Perks