[Hiring] Chronic Care Management Coach @Carda Health

Role Description

The Chronic Care Management (CCM) Coach plays a critical role in Carda Health's programs by performing chronic care management services under the supervision of the nurse practitioner for patients who are participating in Phase 3 Pulmonary Rehab. This role encourages patients to reach their health goals while maintaining patient safety, evaluates medical appropriateness for exercise-based programs, is responsive to patient's emergent medical needs, and supports the Carda Health team in maintaining a high standard of care aligned with clinical guidelines.

In this role, you will:

• Ensure the privacy and accuracy of patient information in compliance with HIPAA regulations.
• Maintain medical documentation accurately and timely, ensuring proper organization and confidentiality.
• Provide patient care in the form of bi-weekly video visits, and communicate with patients through phone calls, text, and email.
• Provide coaching on patient health goals including accountability, motivation, and encouragement.
• Monitor vital signs during sessions and handle live emergencies, as needed.
• Coordinate care for patients, including making appointments and helping with medication clarifications/adjustments from doctor offices.
• Provide 1:1 education on diseases, therapies, medications, and resources available to patients.
• Provide general administrative support and assist with other tasks to maintain smooth operations in the medical office.
• Work directly with Carda's founders and clinical team to innovate and improve our cutting-edge digital care delivery model.

Qualifications

• Bachelor's degree in Clinical Exercise Physiology / Exercise Science.
• Minimum of two years of experience in a medical office setting, preferably in cardiac and pulmonary rehab.
• Proficiency with medical records systems and software.
• Excellent attention to detail and accuracy in data entry and record management.
• Knowledge of medical terminology and understanding of medical record documentation.
• Strong organizational, problem-solving, and communication skills.
• Familiarity with HIPAA regulations and commitment to patient privacy and confidentiality.

Requirements

• 2+ years in a similar role (bonus points).
• Remote work experience (bonus points).
• ACSM Clinical Exercise Physiologist Certification (bonus points).
• AACVPR CCRP certification (bonus points).
• Registered Health Information Technician (RHIT) or similar credential (bonus points).

Character Traits That We Look For

• Enthusiastic and reliable, demonstrating a positive and professional attitude.
• Flexible and able to work effectively in a fast-paced and changing environment.
• Proactive and willing to take the initiative to improve processes and ensure the highest quality of record management.
• Good interpersonal skills, with the ability to collaborate with colleagues and healthcare providers.